Technical Support Account Manager, VAST Data
All-Flash File and Object Storage solution
Open for applications
All-Flash File and Object Storage solution
501-1000 employees
Open for applications
501-1000 employees
Company mission
To bring an end to decades of complexity and application bottlenecks.
Role
Who you are
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting
- In-depth knowledge and hands-on experience with storage, S3 and high-performance computing
- Customer obsessed and Self-starter
- Ability to manage your own time. We’re a growing global team and a fully remote company
- Highly organized. We track everything in tickets and dashboards
- Ability to context switch in a fast-paced, changing environment
- Ability to deftly manage hot customer situations
- Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Be flexible. We’re a growing company. Your responsibilities will change and evolve based on the needs of the business
- Team player. Don’t be a jerk. Disagree and commit
What the job involves
- As a member of the Customer Success team you will be regarded by customers as the ‘one-hand-to-shake’ for all things, post-sale
- You will be a member of the virtual account team (Sales, SE, CSE)
- You will be the proverbial ‘quarterback’ for the account
- You will be conversant and knowledgeable in the VAST Data product, you’ll manage daily operations for the account, and manage escalations for your particular customer(s)
- You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners)
- You will work with the account SE to ensure that new features and functionality are adopted by the customer
- You will track bugs and feature requests for your customer(s) and work with Engineering to deliver them
- Additionally, you will contribute to the growth of the Customer Success (CS) team by owning some internal programs
- The programs will help CS scale and be more efficient
- VAST Data product expert
- Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams
- Manage customer installations, upgrades, and expansions
- Lead and coordinate weekly, monthly, and quarterly customer review meetings
- You understand customer workflow thoroughly
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Ensure account teams are kept aware of status and activities
- You will manage 2-3 large customers and a few smaller customers
- Manage 1-2 internal programs forcus on helping CS scale and be more effective
Otta's take
Theo Margolius
COO of Otta
Data is changing. It floods into organizations with a volume and velocity previously unseen in enterprise IT. However, transforming that data into business-impacting insights stresses common storage systems that are based on archaic architectures. VAST Data's all-flash data platform addresses the challenges and compromises of scale, performance, efficiency and cost, to better meet the demands of today’s data-deluged and AI-powered enterprises in a new era of machine intelligence.
VAST's average customer manages approximately 12 petabytes of data with its technology. The company's average deal size is approximately $1 million, but it has several customers with over $10 million invested. The company more than doubled its customer base in 2021.
The company has found success across a range of verticals, from quantitative analysis to life sciences. The market for data platforms for deep learning is expected to become a $280 billion market by 2030, and since its Series E funding, VAST has the financial comfort to continue product development and refinement which will help it consolidate its impressive market-leading position.
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Company benefits
- Health, vision and dental coverage including flexible spending accounts
- Work from home opportunities
- Unlimited vacation
- Pre-tax commuter benefits
Company values
- Together, we share one core value: Innovation
Company HQ
Theater District, New York, NY
Founders
Renen Hallak
(CEO)BA and an MSc in Computer Science. Prior to founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Chief R&D Officer)BSC in Computer Software Engineering. Prior to Co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(VP of Products & CMO)Prior to Co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
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