Customer Success Manager, NinjaOne
German Speaker
Endpoint IT management platform
Open for applications
Endpoint IT management platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To simplify IT operations, making IT teams more efficient and users more productive.
Role
Who you are
- You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- As a customer advocate and product expert, you excel at influencing and inspiring customers – with the ultimate goal of developing more Ninja disciples
- Resilient and calm you are able to see customers through issues and escalations
- As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
- You are fluent in English and German
- You combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly
- Customer-minded, always trying to provide the most value possible
- Excited by working in an ever-evolving and fluid solution-focused environment
- High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
- A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)
- Great Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically
What the job involves
- As a NinjaOne Customer Success Manager you will be responsible for building and maintaining strong, long-lasting customer relationships
- You will become the trusted advisor and “go-to” person for your partners and will focus on helping them to succeed with their business objectives
- Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs
- Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
- Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements
- As the “single point of contact” for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
- Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
- Other duties as needed
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A grand influx of funding will allow the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Feb 2024
$231.5m
SERIES C
Mar 2020
$30m
GROWTH EQUITY VC
Total funding: $261.5m
Company benefits
- Flexible working hours with hybrid office options
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Collaborate with a curious, kind, international and intercultural workforce
Company values
- We are CURIOUS - At Ninja, everyone’s opinion matters. We challenge the status quo, we ask questions, and we provide suggestions
- We have INTEGRITY - We want to work with people who have strong moral principles. People who are honest, respectful, and helpful
- We practice KINDNESS - We are friendly, considerate people who practice empathy in our everyday interactions
- We show HUMILITY - We amplify other’s achievements above our own. And we don’t take ourselves too seriously
- We are BUILDERS - We are constructive with our thoughts and actions, and we always take a hands-on approach, whether it’s building great technology, communities, or careers
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Sal Sferlazza
(CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
Salary benchmarks
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