Senior UX Designer, Amazon
$127.1-211.6k
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$127.1-211.6k
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- 6+ years of design experience
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Experience working collaboratively and proactively across teams
Desirable
- Experience defining and maintaining design patterns and UX standards
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Knowledge of usability principles and techniques
- Experience designing customer facing retail products
- Experience in delivering design solutions for projects of large scope and complexity
- Experience working with Figma, Figjam, Slack, and Quip
What the job involves
- We are looking for an experienced designer to employ equal parts creativity and ingenuity to help shoppers discover new products and help small sellers reach customers (often for the first time)
- Design proposals must go beyond balancing the needs of both groups to exciting them both with net-new benefits
- 1. Act as a vocal advocate for shoppers and sellers in stakeholder meetings
- 2. Contribute to product strategy via doc writing (PRFAQs), ideation, and design reviews
- 3. Deliver solutions for complex customer, design, and technical problems
- 4. Refine define design patterns, standards, methods, and/or processes, helping to drive adoption of these across teams
- 5. Share knowledge effectively with peers and stakeholders to drive cross-team alignment
- 6. Communicate and collaborate with partner teams
- 7. Provide solutions that demonstrate knowledge of the capabilities and constraints of the technology stack
- 8. Leverage high judgement to make trade-offs between shopper and seller needs without losing focus on either
- 9. Work with UXR and partner teams to identify and aggregate disparate qualitative and quantitative data to inform design solutions at the product level
- 10. Find the best way forward and influence others to follow that path (build consensus) or escalate appropriately
- 11. Contribute to the professional development of colleagues via mentorship, reviews, and leadership
- This designer receives a request to help address a gap in the Amazon experience and sets up a sync with stakeholders to learn more
- They identify the key issue and use Dive Deep to identify causes, impacts, and solutions
- Throughout their ideation and proposal they proactively communicate with key stakeholders (like product, engineering, and/or partner design teams) to identify problems, opportunities, and net-new ideas whether in response to a request or independently
- They bring ideas to their team for input and share their learnings with their team members
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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