Senior Manager of Business Technology, Hootsuite
CA$116.1-162.7k
Salary applicable for candidates based in Canada. Salary for US based candidates: $125,300—$175,500 USD
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$116.1-162.7k
Salary applicable for candidates based in Canada. Salary for US based candidates: $125,300—$175,500 USD
1001+ employees
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- A post secondary degree in Computer Science or Business with extensive relevant experience with enterprise systems, including some practical experience in a leadership role managing technical teams
- Demonstrated hands-on experience with Salesforce.com and other marketing, sales and financial systems is required. The following certifications is desirable, but not required:
- Salesforce Certified Administrator
- Salesforce Platform Developer
- Experience integrating Salesforce with 3rd party tools, using both native integrations and ETLs
- Proven experience overseeing Salesforce and Netsuite(or other ERP) platforms
- Experience with ERP systems
- Track record of building inclusive, cohesive teams which apply diversity to achieve common goals
- Have a strong background in managing technical teams, having a deep understanding of multiple SDLC frameworks
- Proven ability to translate business goals and objectives into documented technical requirements for administrators to execute
- Strong business stakeholder management skills; executives, peers and subordinates
- Project management skills: defining and managing the processes and timelines necessary to get work accomplished
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We’re looking for a Senior Manager, Business Technology to lead a team of Business System Analysts, Developers, and Administrators to ensure the seamless operation and optimization of our key enterprise systems, including but not limited to Salesforce, Netsuite, and their supporting integrations
- As an experienced leader, you’ll be working as a people manager and technical expert, balancing strategic oversight with hands-on management
- You will ensure that the business’s needs are met through efficient support ticket management, adherence to SLAs, and the achievement of KPIs
- You’ll collaborate with leaders and stakeholders throughout the organization, using technology to solve problems, improve processes and make everyone’s workday better
- Working either remotely, or out of Hootsuite’s Toronto office, you will report to our Director, Business Technology
- Oversee the support and maintenance and enhancements for the company's Enterprise applications
- Track, prioritize, and manage support tickets, ensuring timely resolution within established SLAs
- Foster a collaborative team environment, ensuring workload is shared efficiently and team capacity is maximized while offering support, guidance and escalation assistance
- Lead and manage a team, with a focus on creating a performance culture, supporting employee development, coaching, mentoring and all other people-management practices, including hiring, performance management and DE&I
- Manage a team to deliver large and complex technical projects. Work in collaboration with Sales, SalesOps, Customer Success, and other key stakeholders and system owners to execute plans and deliver tangible value to the organization
- Partner with the business stakeholders to identify and prioritize improvements and enhancements that are tied to business-driven outcomes and key results
- Build and refine operational processes for systems such as: NetSuite, Zuora, Salesforce.com, Gainsight and Marketo to drive efficiency and effectiveness
- Facilitate and lead the strategy to build and maintain integrations between business critical applications
- Guide the team in following best practices for change management, including documentation, testing, and deployment
- Serve as the primary point of contact for escalations related to Salesforce, Netsuite, and integrated systems. Working to resolve issues efficiently
- Be a flexible leader and team player, willing to assist with other roles like Product Management and Scrum Master
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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