Senior Product Manager, Marshmallow
Growth
1-3 days a week in office
Accessible, tech-enabled insurance for those who step outside the norm
Job no longer available
Accessible, tech-enabled insurance for those who step outside the norm
201-500 employees
Job no longer available
1-3 days a week in office
201-500 employees
Company mission
To back those who find themselves on a different path, either by choice or by circumstance, helping the exceptions to the rules that others aren’t interested in serving.
Role
Who you are
- Curious - You don't stop asking questions until you truly understand a topic; Doing your own research does not scare you and you are resourceful to scale rapidly on different topics
- Customer obsessed - You are passionate about designing and building delightful user experiences that get the job done; You are experienced in identifying behavioural insight from qualitative research; You have the ability to balance business and customer needs
- Problem solver - You have strong business, analytical, and troubleshooting skills: You creatively solve problems by identifying real obstacles and viable solutions
- A true collaborator - While we know you will have excellent ideas to put forwards, we value a collaborative approach to reach our goals and as such you should be willing and driven to get your team's input, tailoring your communication to technical and / or non-technical audiences
- Product leader - You have the ability to think about the long term vision & strategy while also being detailed when necessary to support the team with execution
- Outcome oriented - You ruthlessly prioritise against objectives, articulate the desired outcome and work collaboratively to create a path to achieve it
- Entrepreneurial - You are self-motivated and proactive; You have a high tolerance for ambiguity, ability to perform under pressure to meet deadlines and willingness to take risks
- 5+ years experience in Product Management teams, delivering rapid growth in SAAS / DTC / Ecommerce businesses
- Have proven experience in both driving and converting website traffic, with a true understanding of direct response principles
- General understanding of traffic driving channels including (but not limited to) SEO, performance marketing, CRM and how to optimise their KPI’s
- Bold - You have the confidence, and demonstrable ability, to solve problems using first principles and deep user understanding rather than competitor analysis
- Structured problem finder - You break-down large problems into bite sized pieces that can be easily understood and tackled
- Structured problem solver - You have an insatiable appetite to be part of a team that solves the most important problems it finds
- Strong written & verbal communicator - You feel confident writing plans & vision documents to get stakeholder alignment, alongside verbal communication
- Intrinsically motivated - You are motivated to improve as a feature of your character
- Bonus: experience launching new products, experience starting a company, experience working in both start-ups and more established environments
What the job involves
- We are looking for a Sr. Product Manager in Acquisition, to own the vision and strategy of the product suite within our tribe
- This tribe is responsible for attracting new customers into the business, accounting for 75% of total turnover and growing 40% YOY
- You’ll lead our Product Manager, but work within the cross functional tribe and closely with Engineering, Marketing, Product, Data and Design teams to understand user needs and to build excellent experiences to drive new customer growth
- You will set the product vision and roadmap to enable rapid new business growth by capturing relevant traffic and then converting to sales with highly performant sign up and checkout flows; This will mean being ultimately responsible for the delivery of conversion on the website
- You will partner the Head of Marketing to deliver significant growth in the Direct channel, by acquiring & converting traffic through Brand and performance media, Affiliates, Referrals and by building an effective SEO plan
- You will create a robust AB testing and optimisation plan to enable rapid iteration and learning
Application process
- 1. Initial call with Luke Watts, our Tech talent lead (45 mins)
- 2. A behavioural interview with Sam Knott, VP Acquisition, where you will discuss your previous experience and help us understand how you work (1 hour)
- 3. A product challenge, where you will be asked to problem solve, with Faris Deshmukh, Group Product Manager and Georgia Kent-Braham, Head of Design (1 hour)
- 4. A cultural interview with Katie Valentine, Lead Researcher to check that your work style fits our processes and values (1 hour)
- We’ll let you know if you’re invited to an interview or not; But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
For many ordinary people, insurance can be inaccessibly expensive. Marshmallow solves this problem by using data and technology to offer fairer coverage for car and van owners.
Car insurers generally quotes drivers according to population data, and many drivers are overcharged due to age and demographic. By leveraging data and proprietary technology, Marshmallow can offer more accurate and personalised quotes delivered in minutes, meaning lower fees for drivers. Naturally, this approach has proven popular, with Marshmallow garnering impressive reviews and accolades since it first launched.
The insurtech space is becoming increasingly competitive, and more and more tech companies are moving into the car insurance space, so the company is currently looking to expand into other insurance areas. Marshmallow’s unicorn status is a clear indicator of the company’s ongoing success and scalability, and will help to facilitate this diversification.
For now, the company is focused on helping those outside the norm, such as those who have uprooted their lives and moved to the UK. But in the future, it hopes to expand to any group of people who are unfairly marginalised and whose problems Marshmallow is uniquely positioned to solve.
Insights
Some candidates hear
back within 2 weeks
50% female employees
27% employee growth in 12 months
Company
Employee endorsements
Open and honest communication
"At Marshmallow information is 'over-shared' and this starts from the CEOs and continues through the organisation. People across the business are..."
Funding (last 2 of 4 rounds)
Sep 2021
$83m
SERIES B
Nov 2020
$30m
SERIES A
Total funding: $118.2m
Company benefits
- Flexible working - Manage your own time and choose where to work from (in the office, at home, or a little bit of both). Just make sure your team is happy too.
- Ben benefits - Get your hands on your flexible benefits budget with the Ben Mastercard and spend it wherever you want.
- Competitive bonus scheme - designed to reward and recognise high performance 🌟
- Private healthcare - We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.

- Cycle to work scheme - We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
- Mental wellbeing - We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
- Learning and training - Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
- Company socials - We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.
Company values
- We have a bias for action - We carry urgency into our every day, knowing that only by making daily progress can we drive long-term growth
- We are challenging and honest - We optimise for truth and progress, which requires us to never shy away from difficult conversations with each other
- We take ownership - We take on challenges, and put our hands up when things go wrong
- We are selfless - We work hard, together and without ego
- We are bold - To serve our customers best, we experiment relentlessly, make tough decisions and go where others won’t
- We simplify for success- We don’t overcomplicate or try to be too clever. Less is more
Company HQ
Old Street, London, UK
Articles
Founders
Oliver Kent-Braham
(Co-CEO)Previously worked in Growth & Partnerships at Yoti and Leveraged Finance at Investec. Previously founded Reel Money.
David Goaté
(Chief Architect)Previously Software Architect at Yoti, also worked as a software engineer at Homeseller, Cognitran and IG.
Alexander Kent-Braham
(Co-CEO)Previously worked in Product at Yoti. Also co-founded Reel Money and was an Analyst at hedge fund QCM.
People progressing
Joined as Software Engineer, being promoted to Technical Team Lead after 10 months.
Diversity & Inclusion at Marshmallow
- To solve big problems, we need exceptional people from all walks of life. We're creating a culture where everyone feels empowered to bring their unique perspectives and boldest ideas to the table. Belonging - As a community, we foster an environment where everyone feels supported and safe to bring their authentic self to work. Recognition - We recognise and celebrate the differences in our experiences, understanding that our unique contributions help us collectively deliver our best work. Influence - We’re empowered to share our voice and have influence. We value diversity of thought, knowing we are better through our collective perspectives and experiences.
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