Know Your Customer Analyst, Dojo

Irish Market

Salary not provided
Junior and Mid level
London

4+ days a week in office

Dojo

We empower businesses to thrive in the experience economy.

Job no longer available

Dojo

We empower businesses to thrive in the experience economy.

1001+ employees

FintechB2CB2BPayments

Job no longer available

Salary not provided
Junior and Mid level
London

4+ days a week in office

1001+ employees

FintechB2CB2BPayments

Company mission

To empower businesses to thrive in the Experience Economy, by creating the tools and technology that turn transactions into meaningful relationships.

Role

Who you are

  • Proven experience working in a KYC, AML, or compliance-related role within the payments industry or financial services sector
  • Irish market experience
  • Proficiency in using KYC software, inclusive of eKYC tools and screening systems
  • Excellent analytical and investigative skills, with the ability to identify risks, analyse complex information, and make informed decisions
  • Strong attention to detail and accuracy, with the ability to manage multiple tasks and prioritise workload effectively
  • A team player with great people skills and a good sense of humour who can effectively and efficiently collaborate, building relationships with colleagues throughout the business, and with a pragmatic and commercial approach

What the job involves

  • We are looking for a KYC Analyst, specialising in the payments industry, that will play a critical role in ensuring compliance with regulatory requirements and mitigating risks associated with money laundering, fraud, and financial crime
  • Your primary responsibility will be to conduct thorough due diligence on new and existing customers, assess their risk profiles, and verify their identities and business activities
  • This position requires a deep understanding of the local regulations that govern us, as well as payment industry regulations, strong analytical skills, and the ability to effectively collaborate with internal stakeholders to ensure compliance standards are met
  • As we start our expansion into Europe, we are looking for someone as ambitious as we are to join our London based KYC team focusing on the Irish market
  • Conduct comprehensive KYC checks on new and existing customers, ensuring adherence to regulatory guidelines, and internal policies
  • Review customer documentation, including merchant applications, financial statements, legal agreements, and beneficial ownership information
  • Evaluate the adequacy and accuracy of customer-provided information and perform risk assessments based on established criteria
  • Investigate and resolve any red flags, inconsistencies, or suspicious activities identified during the customer due diligence process
  • Collaborate closely with cross-functional teams, such as Underwriting, Compliance, Legal and Risk, to obtain additional information or clarify discrepancies
  • Stay updated on evolving local and payment industry regulations, card scheme rules, and best practices to ensure compliance with applicable standards
  • Maintain accurate and up-to-date records of customer due diligence activities, including audit trails, risk assessments, and supporting documentation
  • Assist in the development and enhancement of KYC policies, procedures, and tools specific to the payments industry to improve efficiency and effectiveness
  • Provide training and support to other team members on KYC processes, industry requirements, and emerging trends
  • Report any potential cases of money laundering, fraud, or suspicious activities to the Financial Crime Compliance Team

Salary benchmarks

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Insights

41% female employees

21% employee growth in 12 months

Company

Company benefits

  • Private medical, dental, and life assurance
  • 6 months paid maternity leave and 10 weeks paid paternity (baby bonding) leave
  • Employee assistance programme, mental health champions, and our mental health support platform, Spill.
  • Peppy, a specialist health app that provides support for your health, including menopause, fertility, women’s health, and men’s health
  • GymFlex and Fitness classes
  • 25 days holiday, and we'll increase this one day for each year you're at Dojo
  • Holiday trading, up to 5 days per year
  • Birthday Leave
  • 4 weeks fully paid sabbatical after 4 years of continuous service
  • Women in Leadership Mentorship Programme
  • Learning & Development opportunities with Career Pathways
  • Cycle to Work Scheme
  • Electric car leasing
  • Charitable giving
  • Dojo socials
  • Dog friendly offices
  • In-office barista

Our take

Dojo has been around for over ten years, after starting in 2009. In that time they have very much established themselves as a go-to partner for small businesses using card payments, allowing them to take control over the end-to-end payments process.

Their customer first strategy has made them a market leader, meaning they are handling more than £20bn in transactions each year. Since launching Dojo has grown to team of more than 950 and they have opened offices throughout the UK. The company has become profitable, and in the year ahead are looking to grow the team further and expand internationally, including in Ireland, Spain, France, and Italy.

The payments platform sector has become increasingly competitive as more and more entries to the market are trying to find niche spaces to play in. However, Dojo have not only established a foothold but have managed to grow their small business clientele over the years. They have set themselves apart with their customer-first approach, building their product specifically to address the needs of customers and continuing to keep customers at the centre of every decision.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle