Customer Support Specialist, Competera
US Clients
Dynamic pricing platform for retailers
Open for applications
Dynamic pricing platform for retailers
21-100 employees
Open for applications
21-100 employees
Company mission
To free retailers from pricing routine and save their time for more meaningful things.
Role
Who you are
- 2+ years experience in Customer Support roles,
- Advanced level of English,
- Ability to analyze and troubleshoot technical issues efficiently,
- Excellent verbal and written communication skills,
- Ability to convey technical information to non-technical users,
- Ability to work collaboratively with cross-functional teams,
- Flexibility in handling a variety of tasks and challenges,
- Experience in using ticketing systems - (Intercom, Jira),
- Familiarity with using PyCharm for Python development,
- Experience in crafting SQL queries and API requests
What the job involves
- We are now looking for a Customer Support Engineer to keep our customers’ NPS rate high
- Manage incoming customer service inquiries (L1/L2 requests),
- Conduct client educational sessions,
- Create and maintain a knowledgebase and training materials,
- Investigate and resolve product-related issues,
- Ensure the clients are provided with high level service
Our take
Traditional retail pricing is often inefficient, relying on manual processes and outdated data. This struggle to find the right price can lead to lost customers and revenue, and margin erosion, leaving retailers frustrated and in search of a better solution.
Competera's AI-powered price optimization platform provides real-time market data, automated rules, and recommendation engines. Its algorithms analyze over 20 factors, including competitor behavior, promotions, and demand trends, to suggest optimal prices. This data-driven approach helps retailers maximize profits while considering market dynamics and customer preferences.
Recently closing a successful funding round, Competera plans to enhance its AI capabilities, broaden its service offerings, and scale its operations. With this, the company is well-positioned to capture a significant share of the retail pricing market.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
Jan 2024
$3m
SEED
Apr 2022
$0.2m
SEED
Total funding: $8m
Company benefits
- Meaningful work in an agile team ever-open to the experiments
- Fair payout with regular performance-based reviews
- Remote-first ideology: freedom to operate from the home office
- Working hours that adapt to your biorhythm and no time tracking systems on
- Want to learn? Competera loves that and is eager to cover 70% of your training/course fee
- Paid vacation & sick leaves (20 business days each) + 15 days off
- Partial medical insurance coverage
Company values
- We build trustful and safe relationships
- We value teammate’s time even more than our own
- We share our knowledge
- We prefer result to perfect process
- We outsmart ourselves: improve for the bigger good
Company HQ
East New York, NY
Articles
Leadership
Alex Galkin
(CEO)A Mentor at Founder Institute and Startup Wise Guys. Previously co-founded PGP Innovative Consulting and Artais and also served as the CEO of Razzom.
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