Lead Machine Learning Ops Engineer, Klaviyo

$156.8-235.2k

This role is also open to higher level candidates with an adjusted compensation range. Compensation is commensurate with experience

AWS
Kubernetes
Python
Terraform
Jenkins
Spark
Kubeflow
PyTorch
Flink
Hive
Sagemaker
Mid, Senior and Expert level
Boston

1+ day a week in office

Klaviyo

Intelligent marketing automation powered by customer data

Job no longer available

Klaviyo

Intelligent marketing automation powered by customer data

1001+ employees

B2BMarketingContenteCommerce

Job no longer available

$156.8-235.2k

This role is also open to higher level candidates with an adjusted compensation range. Compensation is commensurate with experience

AWS
Kubernetes
Python
Terraform
Jenkins
Spark
Kubeflow
PyTorch
Flink
Hive
Sagemaker
Mid, Senior and Expert level
Boston

1+ day a week in office

1001+ employees

B2BMarketingContenteCommerce

Company mission

To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.

Role

Who you are

  • 4+ years industry experience in ML Ops or related spaces like data, infrastructure or platform engineering
  • Hands-on experience in shipping, monitoring, and debugging machine learning-based projects in production
  • Strong software engineering and cloud infrastructure skills with code fluency in Python (we use Python, Terraform and Kubernetes on AWS)
  • An excellent communicator and able to collaborate on complex issues with a variety of stakeholders, especially with data scientists
  • Proven experience with being a coach/mentor for team members and helping them grow

Desirable

  • Experience with large-scale data processing tools like Spark, Flink, Hive, Beam
  • Experience with CICD using tools like Jenkins
  • Experience with MLOps frameworks like Ray, Kserve, Kubeflow
  • Experience working with GPU workloads
  • Experience contributing to open source projects

What the job involves

  • As a Senior Machine Learning Engineer, you will be a key contributor to the DS Platform team’s efforts to build and improve the tools, systems, and software services that data scientists depend on to create cutting edge models that power Klaviyo’s most advanced features
  • You will be responsible for developing tools to train and develop models, serve models in production, and monitor models’ long term performance
  • You’ll work with a modern software stack built on Kubernetes, Sagemaker, MLFLow, Spark and Ray, helping to support models running on technologies such as PyTorch, ScikitLearn, Huggingface and more
  • As a senior team member you will help to level up our software engineering, dev ops, and DS/ML skills in a collaborative hybrid environment surrounded by engineers and data scientists passionate about producing high quality and high value models
  • 30 days:
  • You spend the first two weeks in Klaviyo boot camp learning about the company and using the product
  • Your onboarding buddy and the team help you get contributing your first PR!
  • You are participating in team meetings and processes and meeting key stakeholders from Data Science & Engineering teams
  • 60 days:
  • You own and ship your first feature contribution!
  • You develop a career plan and personal goals with your manager
  • You have a firm understanding of at least one of the systems that the team owns and are consistently contributing code
  • You are actively reviewing teammates’ code and helping them improve their engineering quality
  • You understand the team’s vision and roadmap
  • 90 days:
  • You own and ship multiple feature contributions. You are shipping code independently
  • You are familiar with all of the team’s systems and have joined the team’s on-call rotation
  • You are actively reviewing teammates’ work and beginning to mentor other team members
  • You are contributing to roadmap planning, improving team processes and collaborating with Product and stakeholder teams on design
  • Up to 1 year:
  • You successfully lead multiple high impact projects that significantly improve the functionality and scalability of systems owned by Data Science Platform
  • You provide mentorship and help the team improve engineering quality, system stability, and reliability

Our take

Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.

Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.

Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

46% female employees

4% employee growth in 12 months

Company

Employee endorsements

Opportunities to learn

"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."

Funding (last 2 of 6 rounds)

Aug 2022

$100m

LATE VC

May 2021

$320m

SERIES D

Total funding: $778.5m

Company benefits

  • Private health care cover
  • All full time employees receive equity
  • Commuting allowance for when you do travel to the office,
  • A very generous education allowance every year for you to spend on learning and development.
  • Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
  • Generous and flexible PTO policy
  • Participation in Klaviyo ESPP

Company values

  • We always put our customers first.
  • We are owners.
  • We strive to make the world more equitable.
  • We are ambitious.
  • We are always learning.
  • We collaborate radically.
  • We are remarkable.

Company HQ

Financial District, Boston, MA

Founders

Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft

Ed Hallen

(Chief Product Officer)

Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.

Salary benchmarks

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Diversity & Inclusion at Klaviyo

Katelyn Nnake headshot

Katelyn Nnake (Director of Diversity, Equity & Inclusion)

  • At Klaviyo one of our key values is "we strive to make the world more equitable"
  • In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group

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