Senior UX Researcher, Amazon
Futures Insights, Devices Design Group
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- If you are passionate about using research to inform early strategic decision making, enjoy collaborating closely with diverse and highly skilled researchers, designers, product managers, and engineers, and like your efforts to translate into real world impact, we want you on our team
- 6+ years of experience in the field of UX research with a focus on early, generative research that informs long term business strategy, ideally in the digital products and services industry
- Strong portfolio that illustrates how your research has informed strategic decision-making
- Working knowledge of a full range of UX research methods, with deep expertise in early-phase qualitative methods, and the proven ability to execute the right methodology to get the needed result
- MS in Anthropology, Psychology, Sociology, or a related field
Desirable
- Ability to independently drive multiple concurrent projects in an agile environment
- Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Passion for understanding and applying the latest learnings and innovations in social and behavioral science, research methods, and UX design
- Strategic, business-building approach to research with a proven capacity for translating data into bottom-line impact
- Ability to handle high complexity and ambiguity, defining crisp, cogent strategy for net-new product development, whether from many diverse inputs, or with no input at all
- Experience systematically weaving research insights into ideation and design sprint processes
- Deep understanding of human motivations, capabilities, and limitations, and their implication for product design
- Understanding of the product design process and how research is appropriately integrated at each phase
- Experience with embedded systems and multi-modal device interaction (e.g., touch, voice, and mediated control)
What the job involves
- The Amazon Device and Services Design Group (DDG) creates revolutionary products used by millions of customers around the world every day - including Echo, Fire TV, Alexa Communications, and more
- Within DDG, the DDG UX Research (UXR) team enables Amazon’s Devices and Alexa business to make informed decisions based on sound mixed-method research and analytics
- We are seeking an exceptional Sr UX Researcher to partner with our Design team responsible for informing mid-to-long term strategic planning
- This role will report to the Head of Futures Insights
- This role is based in the Device Design Group’s Seattle location, but we are open to considering placing well qualified candidates in our London, UK studio
- Help build and sustain a program for collecting, synthesizing, and communicating foundational insights on human needs and motivations, and sociocultural trends, to inform mid-to-long term planning efforts of DDG and its product line partners
- Partner deeply with the DDG Design Futures team to inform and shape mid-to-long term (2-5 year) concept development and experience roadmaps
- Help leadership determine the right research questions to ask, creating long-term research roadmaps that align to and inform business strategy and goals
- Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings
- Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques
- Translate insights into operational criteria aligned to business goals
- Advance the development of insight-based knowledge management systems to drive organizational decision-making and prioritization of investments
- Persuade decision makers to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our offerings
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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