Senior Community Manager, Netflix

$100-600k

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options

Senior and Expert level
Remote in US
Los Angeles

More information about location

Netflix

Streaming service

Job no longer available

Netflix

Streaming service

1001+ employees

B2CContentSubscriptionEntertainmentDigital MediaSaaS

Job no longer available

$100-600k

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options

Senior and Expert level
Remote in US
Los Angeles

More information about location

1001+ employees

B2CContentSubscriptionEntertainmentDigital MediaSaaS

Company mission

Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. Netflix is better entertainment at lower cost and greater scale than the world has ever seen. They want to entertain everyone, and make the world smile.

Role

Who you are

  • The right candidate will be intimately familiar with building early development communities from the ground up, developing the foundational advocates we need to drive explosive player growth after launch
  • As a part of Netflix, we strive to hire the best and value integrity, excellence, respect, inclusion, and collaboration
  • 7+ years of experience creating, growing, and maintaining thriving game communities
  • Excellent written and verbal communication skills
  • Strong track record of planning and executing early Beta community play-testing events
  • Deep experience in working with content creators, influencers, and social media advocates
  • Proven ability to create best in class external external-facing content
  • Strong track record of creating and protecting inclusive, safe, and welcoming community spaces
  • Has shipped at least one game at scale in partnership with publishing, marketing & comms

Desirable

  • Pre-existing relationships with key community members, content creators, influencers & more
  • Prior background in Marketing, Publishing, PR or Communications
  • Prior background in creating content as a player (Content creator, influencer, fan sites, etc)
  • Technical experience in game operations (Build deployment, troubleshooting player issues, etc)
  • Experience leading & managing other community professionals

What the job involves

  • We’re looking for an experienced and highly skilled Senior Community Manager to lay the foundation for helping us build deeply engaged player communities for Cloud Games streamed directly to our members' TVs
  • In this role, you will be responsible for developing strategies and maintaining a healthy community of players within Netflix's unique social ecosystem, which drives member joy and engagement
  • You will leverage your deep knowledge of grassroots community building to help us drive early Beta experiences; Developing social channels, acquiring players, executing playtesting, gathering feedback, and building relationships with content creators
  • You will leverage your experiences in launching new games to collaborate closely with Netflix partners, developing strong relationships that will amplify our voice, and build joyful relationships with players around the world
  • ISX’s mission is to empower small teams of exceptional developers to build breakout hits, leveraging innovative gameplay married with beloved IPs and served seamlessly within the Netflix streaming ecosystem
  • You will join the group of developers who are aligned with our core values, and care deeply about the experiences they create as well as the people they make them with
  • Voice of the Player: Identifies meaningful community feedback and trends, and tactfully represents their voice to our development teams
  • Build, foster & grow safe communities: Develops online communities across multiple channels (Discord, Reddit, X, TikTok, etc) that are inclusive, respectful, and promote strong engagement with our games
  • Drives early community playtesting: Partners with development team(s) to plan and execute early community playtesting roadmaps for games in Alpha & Beta. Develops methods to acquire new players, hosts playtest events, and collects early player feedback
  • Owns content creator strategy: Builds strong player advocacy for our games by developing and maintaining healthy relationships with content creators, influencers, fan sites and more
  • Develop & execute social campaigns: Create player joy & conversations through a consistent stream of social content including text, images, videos, live streaming, events, and more
  • Partner with Netflix communications & marketing: Cultivates a strong relationship with partner groups within Netflix in order to identify and deliver on game launches, marketing campaigns, product collaborations, and cross channel opportunities both virtually and in person

Application process

  • Required Application Materials:
  • Resume
  • Portfolio of communities you’ve played a key role in, social channels you’ve run that demonstrate how you create and build community

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Netflix was started when one of the co-founders had received a $40 late fee after failing to return a film on time. Now, Netflix is one of the fastest growing technology companies, reinventing the entertainment space by providing high quality content for low fees.

This is becoming an increasingly competitive space, with deep-pocketed rivals including Amazon, Disney, Apple and AT&T. They are all spending big on content and pricing cheaply in a battle to win subscribers.

After a dwindling number of subscribers due to tough competition in 2022, Netflix is focused and committed to improving its core service which is its TV, movies and now games going forward. Post-IPO funding of $183 million from Winslow Capital at the end of 2023 followed the previous year's dumping of shares by the same company after Netflix's first loss of subscribers. This capital indicates a shifting perspective on Netflix's outlook, which saw a year-end subscriber boost.

Insights

Top investors

Few candidates hear
back within 2 weeks

-8% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Apr 2000

$50m

SERIES E

Jul 1999

$30m

SERIES D

Total funding: $103.5m

Company benefits

  • Work from home opportunities

Company values

  • Inclusion
  • You work well with people of different backgrounds, identities, values and cultures
  • You are excited to help build diverse teams where everyone feels welcomed and respected
  • You recognize we all have biases and work to counteract them
  • You take action if someone is marginalizing a colleague
  • You treat everyone with respect regardless of their position at Netflix
  • Integrity
  • You exhibit and are known for candor and transparency
  • You only say things about colleagues that you are willing to share with them
  • You admit mistakes openly and share learnings widely
  • You always share relevant information internally, even when uncomfortable
  • You act with good intent and trust your colleagues to do the same
  • Passion
  • You care deeply about Netflix‘s success
  • You inspire others with your drive for excellence
  • You are excited about your work
  • You are proud to entertain the world
  • You are tenacious and optimistic
  • Innovation
  • You develop new ideas that prove impactful
  • You look for every opportunity to reduce complexity and keep things simple
  • You challenge prevailing assumptions, and suggest better approaches
  • You are flexible and thrive in a constantly evolving organization
  • Curiosity
  • You learn rapidly and eagerly
  • You seek alternate perspectives to improve your ideas
  • You see patterns and connections that other people miss
  • You seek to understand members’ changing tastes and desires

Company HQ

Los Gatos, CA

Founders

Reed Hastings

(Chairman)

Served two years with the Peace Corps in Switzerland. Studied Computer Science at Stanford, and founded Pure Software (which sold for a substantial profit before Netflix). Previously a Board Member at Microsoft and Facebook.

Greg Peters

(Co-CEO)

Previously Netflix COO and CPO, SVP and CE of Product Development at Macrovision, VP of Engineering at Mediabolic, Director at Redhat inc, VP Engineering at NOCpulse.


People progressing

Joined as a Content Strategy Associate in LA. Moved to London after 6 months. They have been promoted to Head of Content Strategy & Analysis UK.

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