2nd Level Support Specialist, SkyCell AG
Cold storage for transporting temperature-sensitive goods
Be an early applicant
Cold storage for transporting temperature-sensitive goods
101-200 employees
Be an early applicant
101-200 employees
Company mission
To change the face of medical supply chains, making them safer, more secure and more sustainable.
Role
Who you are
- If you are an experienced and versatile 2nd Level Support Specialist with strong skills in resolving technical issues and providing advanced technical support to internal teams - this could be the role for you:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- Extensive IT support experience, including complex problem resolution
- Proficiency in supporting multiple operating systems, such as Windows, Linux, and macOS
- Understanding of database systems (e.g., SQL) and ability to perform data analysis tasks
- Basic knowledge of scripting languages (e.g., PowerShell, Bash, Python) for automating tasks
- Extensive experience with checking logs and supporting and monitoring complex applications
- Excellent problem-solving skills and the ability to think analytically
- Ability to work collaboratively in a team environment and manage multiple priorities
- Detail-oriented with a commitment to high quality and accuracy
What the job involves
- Investigate and resolve issues escalated through various channels with minimal disruption
- Perform in-depth root cause analysis to identify underlying issues and prevent future occurrences
- Provide advanced technical support to internal teams and potentially end-user for complex issues
- Suggest, document and coordinate with the development team system improvements
- Continuously monitor systems and applications to identify potential issues proactively and resolve them
- Collaborate with the development team to resolve high complex issues, documenting all steps taken
- Support the development team with release deployments, validations and troubleshooting
- Create and update detailed documentation for troubleshooting steps, known issues, and solutions
- Train and mentor support staff on common issues, resolutions, and best practices
- Automation of repetitive processes and tasks to increase teams productivity
- Maintain clear and timely communication with all stakeholders regarding the status of their issues, expected resolution times, and any necessary follow-up
- Collaborate with development teams to identify, report, and test software bugs and enhancements
- Analyse complex datasets to extract meaningful insights, contributing to data-driven decision-making
- Continuously look for ways to improve support processes, tools, and workflows to increase efficiency
- Collaborate with cross-functional teams to address complex issues and ensure system stability
- Support POC initiatives through data set-up, configuration and any automation required
Our take
Global cold supply chain innovation has only become more vital, particularly in recent years. However, the highly specialised market of international pharmaceutical shipments is served by just a few companies. One such company is smart airfreight container manufacturer SkyCell, the safest container solution provider for the distribution of temperature-sensitive pharmaceutical products.
Through its selective group of partners (including Cargolux, Emirates SkyCargo, United Cargo, and more), the company serves a global network of over 283 destinations. It boasts a market-leading failure rate of less than 0.1%, and contributes nearly one billion data points to help the transformation of these ultra-important supply chains.
SkyCell's combination of total cost reduction and lower carbon emissions has seen it become one of the top five largest container providers for the pharmaceutical industry. It is well-funded, most recently securing investment from Lazard Asset Management that will be used to accelerate growth - putting it in a great position to continue towards its goal of creating a no-loss pharma supply chain worldwide.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
11% employee growth in 12 months
Glassdoor (4.5)
Company
Funding (last 2 of 4 rounds)
Jun 2024
$59m
SERIES D
Oct 2023
$57m
SERIES D
Total funding: $212.8m
Company benefits
- Family-Friendly Work Environment (extra parental leave, part-time solutions, and company support when "life happens")
- Flexible Working Hours & Environment
Company values
- Reliability
- Sustainability
- Innovation
Company HQ
Zug, ZG
Articles
Leadership
Richard Ettl
(CEO)Young Global Leader with the World Economic Forum. Worked in Group Supply Production and Logistics at Bobst SA. Previously Head of Marketing at the Institute for Value-Based Enterprise.
Nico Ros
(CTO)Co-CEO, Co-owner and Member of the Board at ZPF Ingenieure, as well as being a Member of the Board at Rematter.
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