Director of Customer Relationship Management, Faire
$188-258.5k
+ Equity
Online wholesale marketplace
Job no longer available
Online wholesale marketplace
1001+ employees
Job no longer available
$188-258.5k
+ Equity
1001+ employees
Company mission
To empower entrepreneurs around the world to chase their dreams.
Role
Who you are
- 10 years + in growth with at least 5+ years on CRM and/or Membership growth
- Experience building teams, recruiting and mentoring talent, and defining long-term career competencies for Growth teams
- Highly analytical with deep, intuitive knowledge of metrics, funnel conversion/optimization, data structure, web analytics/tracking, attribution, payback/ltv
- Experience partnering with DS on leveraging custom recommendation engines to personalize comms based on product recommendation and/or dynamic incentives at a global scale
- Capable of operating in ambiguous roles and collaborating closely with adjacent functions (Product, Design, Analytics, Sales/GTM, Brand Mktg) and across pillars
- Eagerness to take ownership of a currently fragmented process/framework
- Capable of operating in ambiguous roles and collaborating closely with adjacent functions (Product, Design, Analytics, B2B & Brand Mktg) and across pillars
- Previous experience working with Sales Operations/Data to expand, enrich, and segment target customer databases to power outbound motions and demand gen pipelines
What the job involves
- We are hiring a Director, CRM to lead our global CRM and lifecycle teams across both sides of the marketplace
- In this role, you’ll drive our multi-year vision to continuously enhance the impact driven by our re-engagement channels, shaping the partnerships with DS, Product, Engineering, and Design, and mentoring a team of talented Marketers
- Lifecycle Vision - set the overall Lifecycle vision and define critical long-term priorities to enhance our program and expand its impact on an ongoing basis
- Personalization - partner with DS to drive our personalization agenda forward; evolve our tech stack to enable faster testing and ensure maximal impact on external channels, using our core ‘Discovery’ models
- Retailer & Brand Lifecycle - set the agenda on both sides of the Marketplace to increase the relevancy and impact of our comms on several different objectives (GMV lift, product adoption, etc)
- A/B Testing - build and grow a high-velocity testing framework aimed at constantly increasing testing throughput and reducing ship-time to production. Partner with Product and Paid Marketing to construct Omni-Channel testing that drives incremental GMV
- Lifecycle Triggers & Comms - own our core event stack in partnership with Product; deeply understand our Retailer base to drive customized comms based on highly scalable triggers
- Creative & Messaging - partner with Product Marketing and Design to develop scalable and qualitative insights-backed creatives to be deployed on owned channels
- Funnel Optimization - partner with Product to drive iGMV on Acquisition (pre-first order conversion rate optimization); build a dynamic bidding logic with Paid Marketing to fine-tune bidding and maximize Acquisition volume in parallel with the improvement in conversion rates in the funnel
- Mentoring - grow a team of world-class Growth Marketers
Otta's take
Xav Kearney
CTO of Otta
Faire is a company that helps retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to tens of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Insights
Some candidates hear
back within 2 weeks
109% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"I joined Faire over a month ago and the onboarding has been very comprehensive including some additional material that has been extremely helpful..."
Funding (last 2 of 10 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare
- All of our offices have been designed with local in mind—from our architects to our coffee blends
- Paid vacation time, holidays, and company-wide “Faire Fundays.”
- Including a monthly credit toward your wellness-related programs
- Generous parental and family leave, as well as fertility support benefits
- Including free access to Modern Health therapists and resources
- Optional morning meditation, plus a free Headspace membership
- Faire will match up to US$250 of your charitable donations, every year
- For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning
- Whether you want to grow as a leader, hone your craft, or explore a new discipline, our career framework allows space for you to explore
Company values
- We serve our community
- We seek the truth
- We’re all owners
- We embrace the adventure
- We’re kind
Founders
Max Rhodes
(CEO)Was previously an Advisor at Blunt Umbrellas and Director of Consumer Product at Square.
Daniele Perito
(Advisor)Former Director of Security and Risk Engineering at Square, prior to co-founding Faire.
Marcelo Cortes
(CTO)Previously a Senior Software Engineer at Google. Before that, co-founded FreePoint Inc.
Jeff Kolovson
(COO)Was Operations Lead at Square. Before that was a Business Analust for McKinsey and Co.
Salary benchmarks
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Diversity & Inclusion at Faire
Clarence Sanon (Engagement and Inclusion Manager)
- We have internal structures and mechanisms that acknowledge and counteract organizational bias while ensuring equitable opportunity across the organization.
- Our teams are balanced across demographic backgrounds and identities, ensuring equity at all levels of the organization and ensuring a region-specific nuance
- Faire Femmes: Our mission is to build a space that is inclusive, safe, and empowering for those who identify as women to succeed
- HUE: Our mission is to create a safe space where folks of colour can feel comfortable being themselves and talk to folks who get it. We want HUE members to feel confident expressing themselves, their culture, and their heritage
- Flaire: Our mission is to empower all Faire employees to express their whole selves at work, and to make Faire an inclusive environment for all members of the LGBTQ+ community
- Fairents: Our mission is to cultivate Faire into a company where working parents can thrive in their professional ambitions, maximize their impact supporting Faire business goals, and be successful in their pursuit of rewarding & fulfilling journeys as parents
- We have employee resource groups (ERGs) and a cross-functional Diversity, Equity, Inclusion, and Belonging Council (DEIB) at Faire. The DEIB Council works in collaboration with other functions to ensure integration and consideration of DEIB in policies, programs, products, and processes
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