Customer Success Manager, Red Points

• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points
• Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers
• Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals
• A team player with a positive attitude, strong interpersonal skills, and the ability to multitask
• Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease
• Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority
• Ability to adapt and explain concepts for audiences of various perception levels
• Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points

• As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate
• We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues
• You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy
• Managing portfolio of clients
• Work cross-teams to boost client results
• Hold regular meetings with your portfolio of clients
• Keep clients up-to date on initiatives and product launches
• Detect areas of improvement on client KPIs and execute on them

• Team building activities - two team building offsites every year
• Monthly afterwork - take it easy at the office with drinks, snacks, and good conversation on the last Thursday of each month
• Free Nespresso coffee, tea, and fresh fruit
• Free private health insurance
• Subsidized gym membership
• Reduced working hours - we leave work early every Friday and every day through August

Total funding: $67.6m

Red Points provides a solution for protecting brands from online counterfeiting, digital piracy, and distribution fraud. Its SaaS platform removes hundreds of thousands of incidents of illegal products and content from the web monthly, across over one-hundred online marketplaces and social networks.