IT Support Specialist, Fi
$55-75k
+ Equity
Smart dog collars
Be an early applicant
Smart dog collars
201-500 employees
Be an early applicant
$55-75k
+ Equity
201-500 employees
Company mission
Fi's mission is to build products that make dogs' lives better.
Role
Who you are
- We are looking for someone who is smart, scrappy, and ready to jump right in
- Excellent written and verbal communication skills
- 2+ years experience working in IT or system administrator roles
- Strong knowledge of modern IT best practices and technologies
- Strong knowledge of networking technologies (TCP/IP, TLS, how VPNs work, etc.)
- Excellent scripting skills
- DevOps knowledge/experience (AWS, etc.) is a plus
What the job involves
- This role will report to the CTO and you will be responsible for helping define, deploy, and administer networking and IT initiatives at Fi
- Deploy and administer company-wide initiatives such as MDM solutions, VPN products, etc
- Office network administration (Wi-Fi, etc.)
- In-person and remote user supportWriting concise user guides
- Administer and manage Google Workspace, including user account setup, permissions, and group management
- Provide maintenance and support for company-wide tools such as communication platforms (e.g., Slack), video conferencing systems, and software applications
- Monitor and manage IT inventory, including hardware and software licenses
- Implement and manage backup solutions to ensure data integrity and security
- Assist with onboarding duties such as distribution of employee equipment (e.g., laptops, peripherals) and initial setup of accounts and access permissions
- Troubleshoot and resolve issues related to hardware, software, and network configurations
- Collaborate with other departments to ensure IT systems meet business needs and compliance requirements
- Stay updated on the latest IT security best practices and enforce company-wide security policies, including password management and access controls
Our take
For the last three decades, dog collars and leashes have remained largely unchanged. Fi was set up by a product team drawn from the ranks of Uber, Square, and Google to disrupt the stagnant dog collar space.
Fi's tracking collars have not only saved countless dogs' lives by providing real-time escape notifications, but they also enable dog owners to monitor their pets' health. Its health and sleep monitoring set it apart from rival products such as the Apple AirTag. As Fi utilizes AT&T signal, it also boasts a tracking range that far exceeds that of its competitors.
The company saw a significant increase in value through its lucrative partnership with PetSmart. These sorts of partnerships and overall brand recognition will fuel the sort of expansion Fi aims to achieve.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2021
$30m
SERIES B
Oct 2019
$7.1m
SERIES A
Total funding: $41.9m
Company benefits
- Unlimited vacation
- Commuter benefits
- Medical, dental and vision coverage
- FSA
- 401(k)
- Stocked kitchen
- Team lunches & breakfast
- Perkspot discounts
- $2,000 monthly donation to dog-related charities
- Maternity & paternity leave
Company HQ
NoHo, New York, NY
Articles
Leadership
Jonathan Bensamoun
(CEO)Previously worked as VP Product & Engineering at ShopKeep, and was a Product Manager at Square.
Loren Kirkby
(CTO)Previously worked as Lead Engineer at DivX, and was Chief Architect at Dropcam (acquired by Google's Nest Labs).
Salary benchmarks
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