Team Manager, Journey Clinical
Customer Growth & Success
Expanding access to Psychedelic-Assisted Psychotherapy
Open for applications
Expanding access to Psychedelic-Assisted Psychotherapy
21-100 employees
Open for applications
21-100 employees
Company mission
To empower licensed mental health professionals to incorporate Ketamine-Assisted Psychotherapy (KAP) in their practice safely and effectively.
Role
Who you are
- 7-10 years of leadership experience in a sales, account management and/or customer success function at a VC-backed startup (or in a similarly fast-paced environment)
- Decisive, data-driven person of action with ability to synthesize trends and utilize CRM systems to manage reporting and stay organized (e.g. Hubspot, Zendesk, Salesforce)
- You are a stellar doer at the IC level, but also have a strong ability to build, grow and manage sales or account management teams to support rapid growthComfort with (and energized by) environments that lack established playbooks, move at rapid speed and experiment daily, and utilizing data to validate hypotheses
- Process-orientation to build structure and systems out of chaos
- Prior experience in a client-facing role, preferably with an understanding of mental health clinicians or healthcare professionals
- Ability to seamlessly navigate between managing people and speaking with strategic customers
- You don’t mind getting your hands dirty in a player-coach hybrid role, demonstrating excellent account management instinct and an optimistic, whatever-it-takes attitude
What the job involves
- Journey Clinical is looking for an experienced team leader to oversee our team of Member Success Coaches
- Coaches work with our subscription customers who recently joined our platform to coach them through the process of onboarding, training and utilizing our portal, so that they eventually become power users on our platform
- We are looking for someone with experience leading a team of account managers, who can motivate others for performance against metrics and develop a talented team
- The role is remote and will report directly to the Head of Growth - Activation
- Manage a higher performing onboarding team of 5-7 Member Success Coaches
- Monitor performance through metrics, capturing speed and completion of onboarding
- Build a structured onboarding process for our customers (therapists) for your team to follow
- Experiment daily and iterate on the onboarding experience to continually improve our performance and build a world-class user experience for our customers
- Engage with Sales, Marketing, Community and Product to build the cross-functional systems and resources needed to drive success in your department
- Operate as a player-coach, often working directly with our customers to motivate them to take certain behaviors in our platform that benefit their training and onboarding experience
Our take
With mental health awareness on the rise, the demand for new methods of treatment has increased dramatically. Journey Clinical is meeting this demand by improving access to Psychedelic-Assisted Psychotherapy.
Journey Clinical's main focus is Ketamine Assisted Psychotherapy, which has become increasingly sought after in recent years. KAP has a number of applications, including treatment for anxiety, depression, and PTSD.
Journey Clinical's main challenge will be competing with similar providers, such as Field Trip and Compass Pathways, though its laser focus on KAP should help it stand out. The company has also raised significant funding that will support in scaling its offerings across the US.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
70% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2023
$8.5m
SERIES A
Sep 2021
$3m
SEED
Total funding: $11.5m
Company benefits
- Equity options
- Health benefits
- Flexible working hours
- Flexible paid time off
- Growth opportunities and a high level of freedom
- Ketamine-assisted psychotherapy (KAP) prescriber training and mentorship given by leading industry experts
Company HQ
Civic Center, New York, NY
Articles
Leadership
Jonathan Sabbagh
(CEO)Was Head of Geneva Office at Columbia Threadneedle Investments. Was Managing Director and Founder of Gottex Brokers SA.
Myriam Barthes
(COO)Previously worked as a Manager at EY, and was an AI Impact Strategist and Client Partner at SparkBeyond.
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