Technical Support Manager, GreenSpark Software

• Experience with product support, training, troubleshooting, and technical documentation
• Previous experience in a customer-facing role, preferably in B2B software or technology sales
• A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively
• Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations
• Exceptional problem-solving abilities
• Professional work ethic coupled with sound judgment
• Startup experience is a strong plus
• Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus
• Data and analytical skills are a plus
• Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup

• We are seeking a dynamic individual to join our fast-growing startup as a Customer Support Representative. This role will play a pivotal role in both establishing and executing on support processes to ensure maximal client satisfaction, retention, and advocacy
• As the initial hire in this role and an early hire in our customer success team, you will shape and define the customer support function at our company
• Your primary responsibility is ensuring fast, high-quality resolutions for client issues. To do so, you will:
• Provide technical support and training to customers
• Manage an inbound ticket queue, phone call queue, and inbound chat support
• Own our customer-facing knowledge base and help center
• Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
• Implement new processes to increase the scalability of our team

• Competitive equity
• Comprehensive health benefits
• 401(k) coverage
• Health, dental and vision insurance
• Unlimited paid time off to relax and recharge
• Remote-friendly work environment
• Regular team building events
• Equipment budget
• Fun start-up culture

Total funding: $14.4m

GreenSpark Software offers an all-encompassing management solution tailored for metal recyclers. Almost all metals are fully recyclable, so in efforts to improve the global output the company has developed a platform that enhances efficiency, cuts costs, and improves data accessibility.