Senior Manager of IT Service Delivery, Stitchfix
$220-236k
Eligible for new hire and ongoing grants of RSUs depending on employee and company performance
Online personal styling
Be an early applicant
Online personal styling
1001+ employees
Be an early applicant
$220-236k
Eligible for new hire and ongoing grants of RSUs depending on employee and company performance
1001+ employees
Company mission
To change the way people find clothes they love by combining technology with the personal touch of seasoned style experts.
Role
Who you are
- You possess a Bachelor’s degree in Information Technology, Computer Science, or a related field
- You have 7+ years of IT experience, including at least 3 years in a leadership or managerial role within IT Shared Services, IT Infrastructure and Operations, or a similar function
- You have a proven track record of lead from a strategic perspective
- You possess a strong understanding of IT service management frameworks (e.g., ITIL) and best practices
- You have deep experience providing support for cloud technologies, networking, and infrastructure management
- You have proven ability to mentor, manage and lead high-performing teams in a dynamic environment
- You have excellent communication, problem-solving, and stakeholder management skills
What the job involves
- As the Senior Manager of IT Service Delivery at Stitch Fix, you will report into Stitch Fix’s Chief Information Security Officer and Head of Enterprise IT
- You will have responsibility for the strategic and management responsibility for IT resources operating and supporting the IT systems, and the delivery of infrastructure, operations, and end-user computing
- You will lead the service desk, networking, systems engineering and workplace technology teams, and will develop and implement service delivery strategies that ensure outstanding customer experience including on-time, high quality, and best in class customer interactions and service outcomes
- You will build, embody, and reinforce a strong team culture of collaboration, cooperation, communication, respect, professionalism, customer service, and adaptability to change
- You will partner with stakeholders to identify needs, prioritize and manage the project portfolio and develop resource capacity plans to optimize value delivery
- You will establish service level agreements (SLAs), operational level agreements (OLAs), objectives and key results (OKRs), and key performance indicators (KPIs) to provide data driven measurement and reporting on the effectiveness and efficiency of IT operations
- We operate in an agile-inspired manner; collaborating across multiple time zones
- Lead the design, implementation, and management of IT shared services (e.g., infrastructure, applications, network, and cloud services) across the company
- Develop and execute an IT service delivery strategy that aligns with the business’ goals, ensuring scalability, efficiency, and cost-effectiveness
- Drive the adoption of ITIL processes and industry best practices to enhance service delivery, operational support, incident management, and resiliency
- Oversee vendor management, service level agreements (SLAs), and contracts to ensure the delivery of high-quality IT services
- Collaborate with stakeholders to assess business requirements and provide IT solutions that support operational goals
- Manage and mentor the IT Service DeliveryShared Services team, fostering a collaborative, customer-centric, culture of high performance, and results-driven culture
- Champion change through an action-oriented approach, demonstrating the ability to think strategically, while operating tactically
Our take
Shopping online for clothes is not always a fun experience. Finding clothes you like is only half the battle. Sizing guides and return policies seem to have been designed to be challenging to understand, and can also vary wildly from company to company.
Stitchfix sets out to change this by making online clothes shopping personalized and hassle-free. Customers take a survey on their personal tastes, and pay a one-off fee for a stylist, to receive a box of 5 personalized items. Then, they simply pay for any items they keep, or return what they don't want free of charge. The stylists fee is deducted from the first purchase and if they keep all 5 items, they receive a discount.
Stitchfix's unique blend of technology, and human touch in styling, allows the company to deliver its personalized experience at scale, with its growing data sets putting them in a great place to predict consumer trends and preferences. Unfortunately, the company has been hit hard by the current economic climate - cutting staff back in June 2022 as well as again in early 2023. Only time will tell if this once exciting brand will be able to bounce back from this bump in the road and find success again in the future.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2014
$30m
SERIES C
Oct 2013
$12m
SERIES B
Total funding: $47.6m
Company benefits
- Leadership, managing people program, career journey & other training opportunities
- Company equity for eligible roles
- Medical, dental and vision benefits
- 401(k) plan
- Unlimited vacation for qualified roles
- Competitive parental leave
- Enjoy 40% off of Fixes plus access to quarterly sample sales
- Collaborative workspaces - Open floor plan with standing desks & living room seating throughout
Company values
- Integrity
- Be an owner
- Raise the flag
- Keep equity at the center
- Innovation
- Put the client first
- Boldly create the future
- Solve at high speed
- Trust
- Win as a team
- Debate & commit
- Celebrate Stitch Fix grit
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Katrina Lake
(CEO)BA in Economics from Stanford. MBA from Harvard Business School. Previously 2 years as an Associate at The Parthenon Group and 2 years as an Associate at Leader Ventures.
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