Principal Data Analyst, Flex
Customer Experience
$170-186k
+ Company stock options
3 days a week in office (Union Square, NY)
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$170-186k
+ Company stock options
3 days a week in office (Union Square, NY)
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
- 6+ years of experience using analytical and statistical methods to support and drive critical business outcomes
- Prior analytics experience within product analytics preferred
- Effective communicator who can break down complex technical concepts into simple business vernacular and translate unstructured business problems into clearly defined requirements with minimal oversight
- Demonstrated success supporting and influencing business strategy across from an analytics perspective
- Advanced experience with SQL, business intelligence tools (e.g., Tableau, Mode, Looker, etc.), as well as practical experience with Python
- Experience with ETL processes, especially utilizing dbt and Snowflake
- Strong quantitative, analytical, and problem-solving skills; must be very comfortable with data analysis and driving decision making
- Biased for action - doesn’t let perfect be the enemy of good enough, willing to build a first prototype and improve based on learnings, etc
- Have a natural curiosity to dive into the details and have a strong analytical mindset
What the job involves
- As a Principal Data Analyst focused on the customer experience, reporting to our Head of Analytics, you will be the champion for our customers - helping identify issues that our customers face, as well as ways to make the good customer experiences even better
- To that end, you will partner with stakeholders across Product, Customer Support (CS), and Strategy to eliminate instances of customer pain and build towards an exceptional overall experience for users
- You will help define the right metrics and goals around “high pain” experiences, while creating robust tracking and monitoring around those KPIs
- Further, you will combine customer behavior and feedback with your analytical skills to identify key opportunities to improve the customer experience
- Ultimately, You will be the analytical bridge between our Product and CS groups, helping connect the dots between two critical areas of Flex
- Proactively explore data across Flex’s Product and CS domains to identify relationships and trends that will inform the future direction of the user experience
- Develop relevant KPIs for the space, while also monitoring and diagnosing KPI performance, presenting findings to senior leadership
- Work with Product, CS, and Strategy to improve ensure a world-class customer experience
- Design tests and perform analyses to evaluate the impact of new product features and operational improvements on relevant program metrics
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
EARLY VC
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
Salary benchmarks
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