Customer Success Enablement Specialist, Enable
Software for rebate management
Job no longer available
Software for rebate management
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To evolve the way B2B trading partners work together into true collaboration.
Role
Who you are
- Bachelor's degree in a relevant field
- +5 years of experience in Enablement, training or L&D fields
- Experience with Adult education and Instructional Design principles
- Ability to create SCORM files and publish courses using Articulate Rise. Experience with Articulate Storyline is a plus
- Produce and edit videos and audio learning objects using professional tools (Adobe Premiere Pro, Audition)
- Previous experience with Learning Management Systems (LMS) for course delivery, learning journeys and tracking reports. Experience with Workramp is a plus
- Able to work independently in a fast-paced, client-focused environment while managing multiple competing priorities
What the job involves
- As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management
- Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience
- As a Customer Success Enablement Specialist, you will work with the CS Enablement team to create new courses, manage the New Starters Onboarding Plans and use the LMS (Learning Management System) to publish courses, generate reports, and build learning paths
- You will develop courses for both technical and soft skills projects, working together with Subject Matter Experts to convert different resources to eLearning format
- You will identify gaps and apply instructional design principles, editing visual elements and creating new SCORMs
- The Learning specialist role collaborates with cross-functional teams to ensure alignment of training initiatives with overall business goals
- Work with the CS Enablement team and Subject Matter Experts to design and develop Technical and Soft-skills courses
- Develop SCORM content, self-paced learning and blended learning formats
- Identify gaps in instructional design artifacts, and work to increase learning quality
- Track learning consumption, course assignments, reports, and rosters using our LMS (Learning Management System) to update the Enablement metrics
- Manage the New Starter Project Plans, including enrollment, completion and building new plans, as needed
- Maintain the CS Learning curricula, and update Learning paths in the LMS
- Organize and maintain Enablement resources, file structure and documentation
- Develop customer-facing courses and build learning paths as part of the customer education catalogue
Otta's take
Sam Franklin
CEO of Otta
Rebates – payments from seller to buyer after the buyer has purchased specified goods – are an essential part of operations in a range of industries, acting as both an incentive to drive sales as well as a way to foster loyalty between trading partners. However, the archaic systems and timely practices surrounding the management of these rebates has the potential to negate the intended benefits. Enable delivers a rebate management platform that drives trusted relationships between B2B trading partners, by simplifying processes and minimising disputes.
Enable was founded in 2016 in response to the supply chain problems caused by the lack of trust, lost agreements, and siloed data surrounding rebates. Its platform automates processes to increase efficiency, allows rebate claims to be made in a timelier manner, manages pricing calculations and, importantly, reduces disputes by keeping accurate audit trails. The company stands out by a focus not only on simplifying rebate processes, but going further to convert rebates into an “engine for growth”.
Enable has raised considerable funding and support, and served many customers, demonstrating the utility of its product. Investment is cited to go towards increasing headcount and accelerating its growth into new global markets.
Insights
Few candidates hear
back within 2 weeks
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$120m
SERIES D
Oct 2022
$94m
SERIES C
Total funding: $273.8m
Company benefits
- Hybrid working environment
- Work-life balance
- Free food and drink
- Generous vacation time
- Colleague bonus plan
- Cycle to work scheme
- Parental leave
- Wellness program
- Regular social events
- Equity plan
- Bring your pets to work
- Electric vehicle scheme
Company values
- We do whatever it takes: We give it our all, always.
- We stay curious: We are inquisitive, always learning and continually challenging ourselves and the status quo.
- We care about the details: We focus on details big and small to improve the quality of our work.
- We succeed together: By working collaboratively, we build a strong foundation for our success.
Company HQ
The East Cut, San Francisco, CA
Founders
Andrew Butt
(CEO)Co-Founder and former Managing Director of the eCommerce division of DCS Group. Co-Founder and former Director of Enable Infomatrix.
David Hunt
(COO)Member of CEO Group at Vistage Worldwide. Former Operations Director of the eCommerce division of DCS Group.
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