Technical Program Manager, Khan Academy

International

$127.4-159.3k

Salary shown for US. For Canada: $159,279 - $199,099 CAN

JIRA
Confluence
Slack
Senior level
Remote in Canada, US
San Francisco Bay Area
Khan Academy

Nonprofit online education platform

Be an early applicant

Khan Academy

Nonprofit online education platform

1001+ employees

B2CEducationLearningCharity

Be an early applicant

$127.4-159.3k

Salary shown for US. For Canada: $159,279 - $199,099 CAN

JIRA
Confluence
Slack
Senior level
Remote in Canada, US
San Francisco Bay Area

1001+ employees

B2CEducationLearningCharity

Company mission

Khan Academy's mission is to provide a free, world‑class education for anyone, anywhere.

Role

Who you are

  • 5+ years of Program Management or Project Management experience where you have successfully managed big programs (or multiple projects) from inception to execution
  • Experience working with software engineers and product managers so that you have the technical knowledge to make sound judgments. We do not expect you to apply the technical skills of a software engineer or product skills of a product manager, but having prior experience in a technical role is necessary to be effective in this role
  • Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
  • The ability to think creatively and use data to solve ambiguous and complex problems
  • Excellent interpersonal and communication skills to build relationships and influence across multiple levels of the organization comprised of technical and non-technical individuals
  • Excellent organization skills, acute attention to detail, ability to balance multiple tasks in an ever-changing environment
  • Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization
  • A motivation for Khan Academy's mission “to provide a free world-class education for anyone, anywhere.”
  • Relevant or transferrable experience is preferred (for example: background in edtech, teaching, and tutoring, experience working in international educational contexts)
  • Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."

What the job involves

  • As we look to grow our international reach and impact, we are seeking a Technical Program Manager
  • You will be responsible for driving the delivery of complex product releases across multiple product engineering teams that will make our International Product Delivery more streamlined and productive
  • Your work will empower the product engineering teams to better discern our stakeholder needs across multiple regions, which will enable us to build the best products to serve our mission
  • Plan and execute the International related product initiative across multiple product engineering teams, including being able to take an idea and work cross-functionally to define requirements, identify trade-offs, and scope work
  • Collaborate with local teams and product teams to ensure roadmaps, dependencies, and risks are visible, by creating effective operating mechanisms
  • Track timelines for product launches, pilot rollouts, and district rollouts and ensure product, support, and international network teams are aligned to timelines
  • Track issues raised from user research, customer success, legal / privacy, and market facing teams, and monitor progress in addressing the issues
  • Collaborate with the Data analytics team to ensure that we have appropriate data instrumentation and governance to be able to track product usage
  • Communicate the progress of the International product deliverables to both technical and non-technical audiences
  • Manage the technical setup of assigned student rosters, monitoring new partner account activation and providing support for any issues that arise
  • Support internal team members with technical issues reported by their district partners
  • Collaborate cross-functionally with colleagues across Khan Academy in content, localization, data, and local teams

Our take

Khan Academy is a non-profit that provides free online education materials, including teacher tools, instruction videos, and practice exercises to support users of all ages. It has over 10 million users a month and covers subjects all the way up to college level.

With nearly a quarter of American adults unable to use mathematics in daily life, Khan Academy’s interactive quizzes, instructional videos, and teacher tools are timely. Khan Academy started life as a series of educational YouTube videos, before building a full-scale platform after receiving an influx of donations from Silicon Valley philanthropists. This background has led it to embrace rather than reject the educational possibilities of new tech such as AI, with the founder regarding traditional institution's banning of tools like ChatGPT as a mistake.

The company offers its tools completely for free, instead relying on donations and volunteers. A key focus is tackling wealth inequality in education. A partnership with the College Board (who produce entrance examinations for higher education) has made access to SAT test prep materials free for millions. 2024 saw a partnership with Microsoft for Khan Academy's Khanmigo product, now free to use for Microsoft customers.

Steph headshot

Steph

Company Specialist

Insights

Led by a woman

Some candidates hear
back within 2 weeks

23% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Jul 2020

$3m

GRANT

Oct 2017

$3m

GRANT

Total funding: $16.2m

Company benefits

  • Flexible spending account (FSA)
  • Dental insurance
  • Optical insurance
  • Life insurance
  • Performance bonus
  • 401K plan
  • Family medical leave
  • Diversity program
  • Pet friendly workplace
  • Work from home opportunities
  • Health insurance
  • Affinity groups where Parents, Black, Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together

Company values

  • Live and breathe learners - We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners
  • Take a stand - As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.
  • Work responsibly and sustainably - We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.
  • Embrace diverse perspectives - We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team
  • Deliver wow - We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things - each of which aligns to our ambitious vision - so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.
  • Cultivate learning mindset - We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals
  • Bring out the joy - We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors

Company HQ

Mountain View, CA

Leadership

Holds a BA and MArch in Architecture from Stanford and Harvard University. They also have an MBA from Stanford Graduate School of Business, and formerly co-founded Duck Duck Moose, a mobile educational platform for children.

Salman Khan

(Executive Director)

They graduated from Harvard Business School and have previously worked in Finance.

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