Senior Manager, Twilio
AI/ML Data Science
$180.9-266k
Salary will vary with location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$180.9-266k
Salary will vary with location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Live by and champion our Twilio Magic
- At least 5 years of experience in AI/ML Data Science
- Experience leading an AI/ML Data Science team
- Establish standard methodologies and continuously improve how we operate
- Provide performance feedback and coaching for the team, including creating staff development plans and mentoring your team in a way that reflects the needs of individual developers and data scientists
- Lead all ML development and deployment for sales and support use cases, including recommendation engines, forecasting, and predictive tagging
- Lead delivery of AI/ML tools to streamline and automate business processes, significantly improving efficiency across support, operations, and sales
- Drive efficiency, predictability and quality of our software work you're doing
- Work collaboratively with peers and partner with engineering managers and leaders across Twilio
- Work effectively with Program Managers to execute on our roadmap and priorities, deliver business value, and drive the Return-on-Investment (ROI) of our engineering products
- Establish an Agile development culture and develop the continuous delivery of features and services
- Solid understanding of Data Science fundamentals and best practices
Desirable
- Experienced with building cloud applications at scale
- Experienced with AI/ML application development
- Bachelor’s degree or equivalent experience
What the job involves
- This position is needed to hire, grow and develop our AI/ML Data Science team globally
- This team will execute on our vision to reinvent how we operate at Twilio with intelligent, self-service solutions for Customer Support and Operations teams, and replace manual processes with AI and automation
- This key leader will have the opportunity to establish this new Data Science and AI Engineering team, develop a high-performance culture and partner with our engineering, business and program management teams, globally
- In this role, you will be responsible for providing guidance on technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to deliver innovative, high-quality software efficiently
- This leadership role requires a range of technical expertise in large language models, a deep understanding of data science and machine learning techniques, and effective stakeholder collaboration
- Your primary responsibilities will be to hire the best AI/ML and Data Science talent, mentor and develop your team through regular feedback, and consistently deliver on time and on quality
- You serve as a trusted collaborator that builds positive relationships between AI/ML engineering and our partners, internal teams and leadership
- To succeed in this role, you will have a strong sense of ownership for our engineering products, and possess a deep technical background to develop constant growth and innovation
- This is an opportunity to be the key leader of a fast-growing team, and shape the future of how Twilio works for internal Twilions and customers alike
- Establish and model a high-performance culture of our AI/ML Data Science team
- Collaborate globally with our business stakeholders, Program Managers, and engineering teams
- Innovate
- Build Machine Learning Infrastructure and applications
- Cultivate a team of builders and owners that collaborate, grow and continuously improve together
Application process
- Applications for this role are intended to be accepted until September 27,2024 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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