Senior Manager of Content Design, Thumbtack
$191.2-291.1k
Salary varies depending on location of applicant
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$191.2-291.1k
Salary varies depending on location of applicant
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day
- At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together
- We’re looking for a seasoned manager who has the analytical and problem-solving skills to guide teams in working through complicated UI experiences on both mobile and web, as well as a strong track record of leading teams in developing top-notch user experiences
- 5+ years of experience successfully managing a Content Design team within a tech company, fostering a collaborative and creative work environment
- 7+ year experience in content design or related fields
- Experience and knowledge of working in UX environment
- Experience working with AI and solid knowledge of Content Design’s role in AI
- Strong collaboration and influence skills
- Proven track record of identifying and executing on product and design opportunities where content played a key role
- Strong portfolio of Content Design achievements
What the job involves
- We’re a tight-knit and collaborative team of Product Designers, Content Designers, and Researchers. We advocate for our users, envision a future that inspires, and deliver high-quality experiences that solve customer problems and drive successful business outcomes
- We collaborate regularly through design critiques, work sessions, and cross-functional discussions to influence the direction of the product and company as a whole
- As a Senior Content Design Manager, you will lead and grow a team of talented Content Designers who are responsible for end-to-end product copy for homeowners and pros on Thumbtack
- As a Sr Content Design Manager, you’ll be expected to guide teams in creating clear, consistent messaging while passionately advocating for the needs of the user
- You’ll help drive product positioning and communication strategy alongside your design, product and marketing partners, and create delightful, intuitive product experiences that leverage your expertise in UX design and content strategy
- Manage and build a diverse, passionate team of Content Designers
- Coach and mentor the team and foster a healthy culture
- Provide strategic clarity and focus while identifying and unblocking barriers to success
- Collaborate with other design, writing, product, and engineering leaders on the strategic vision for Thumbtack
- Create and execute Content Design strategies that stay ahead of the growing business and elevate the user experience
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company values
- Purpose - lead with why
- Impact - make it count
- Responsibility - own it
- Collaboration - choose teamwork
- Communication - say what you mean
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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