Collections Analyst, Dow Jones

• Minimum 1-2 years experience in a busy credit control department
• SAP knowledge preferred but not essential,
• Good Excel skills
• Good analytical ability
• Delivering under pressure and meeting deadlines
• Well organised and able to manage priorities
• Flexible and adaptive approach
• Excellent communication skills
• Good team player

• You will report to the EMEA Collections Supervisor based in Dow Jones London Office, UK and would cover some countries within the EMEA Region
• As part of our busy EMEA Credit Control Team, we are looking for a candidate with collections or customer service experience, who is a quick learner and can adapt rapidly in a very friendly but busy environment
• You will be responsible for all aspects relating to the ledger including countries from the EMEA region by taking full ownership of your assigned accounts
• Our Collections Team believes teamwork and developing strong relationships with both internal and external stakeholders is the key to success
• Apply collections strategies to reduce the overall DSO while collecting all past due invoices
• Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes
• Maintain client confidentiality and delivering a consistent and professional level of customer service at all times
• Build and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved
• Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
• Maintain regular detailed notes and client information in our Collections tool
• Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
• Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements
• Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner
• Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
• Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received
• Provide support and analysis for special projects or reporting, as required by Management

Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.