Lead Product Manager, Pendo

Pendo for Employees

$185-198.7k

Senior and Expert level
New York
Pendo

Digital adoption and product experience solutions

Open for applications

Pendo

Digital adoption and product experience solutions

501-1000 employees

B2BInternal toolsSaaS

Open for applications

$185-198.7k

Senior and Expert level
New York

501-1000 employees

B2BInternal toolsSaaS

Company mission

To elevate the world's experiences with software.

Role

Who you are

  • If you’re a data-driven PM looking to join a company and a team that makes your day-to-day and that of other Product people more enjoyable and successful-come join our team!
  • Bachelor’s or master’s degree in Engineering or MBA, or equivalent in experience
  • 7+ years of product management experience, ideally in the B2B SaaS space
  • Ability to synthesize complex internal needs across the company while considering both customer value and future growth
  • Experience using Agile/Scrum/Sprint methodology including sprint planning and execution, as well as a strong understanding of software development management methods
  • Strong analytical skills to make data-driven decisions with ability to query data from various systems to solve problems and experience in one or more data analysis tools
  • Experience with testing, automation technologies and build aspects of software development
  • Entrepreneurial instincts with clear bias for informed action and track record of leading new initiatives with limited resources and support

Desirable

  • SaaS Digital Adoption experience
  • Experience building analytics software products

What the job involves

  • Product Managers at Pendo build products for Product Managers
  • We work every day to help customers create products users love
  • As a Lead Product Manager of Pendo's Product Team, you will be responsible for widening the footprint of Pendo’s employee focused use case, Pendo for Employees (P4E)
  • You will bring new features to market, drive adoption, and enable the sales and marketing teams to accelerate growth
  • Define and deliver a product strategy and roadmap
  • Work cross functionally between Product, Design, Engineering, QA and Product Operations teams to facilitate and own new product development
  • Deeply understand our customers workflows and jobs-to-be-done to inform new opportunities to improve their experience
  • Work with engineering teams to deliver a scalable architecture that not just meets current needs, but considers future growth scenarios
  • Use agile principles to write user stories, plan and drive the software development of features
  • Manage and communicate dependencies with other teams
  • Define clear outcomes that measure customer satisfaction and business impact with the ability to analyze them and utilize them in decision making processes
  • Prioritize between new features, architectural improvements, and operational excellence

Our take

Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.

Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.

Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

-19% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Nov 2021

$110m

GROWTH EQUITY VC

Jul 2021

$150m

SERIES F

Total funding: $468.3m

Company benefits

  • Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
  • Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
  • Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
  • Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
  • Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
  • Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield

Company values

  • Respect our lives outside of work: We bring our whole selves to work and celebrate what makes each other unique
  • Be direct and transparent: As individuals we are timely, candid, and respectful in providing feedback—even when it’s hard to do so
  • Maniacal focus on the customer: If there’s an opportunity to improve the customer experience, we do it
  • Bias to act: We take initiative to get things done, collaborate, and go above and beyond the call of duty
  • Show me the data: No matter what the decision, data should be the primary input for decision making
  • Act like owners:We use good judgement in our actions and decisions, and implicitly have the trust from our colleagues to be able to do so
  • Win together: We succeed together and challenge each other to grow. We collaborate and support one another as a team

Company HQ

Downtown, Raleigh, NC

Leadership

Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.

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