Senior Tech Recruiter, Gorgias
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Proven experience as a senior recruiter, with a strong focus on technical and engineering roles, including developing and executing complex sourcing strategies
- Skilled in candidate relationship management, building long-term relationships, delivering high-quality candidate experience, and closing top-tier talent
- Expertise in stakeholder management, acting as a trusted advisor to hiring managers, aligning recruitment strategies with business needs, and providing market insights
- Proficiency with ATS platforms and recruitment tools, customizing workflows to improve efficiency and ensure the best use of available features
- Experienced in leading high-impact recruitment projects, including leadership and senior management roles, while maintaining a focus on diversity, inclusion, and bias mitigation
- Strong analytical abilities, with a data-driven approach to recruitment metrics, reporting, workforce planning, and continuous improvement of processes
- Skilled in mentoring junior recruiters, guiding them on best practices, time management, and recruitment techniques, fostering their growth and development
- Excellent communication and collaboration skills, promoting clear, concise, and effective communication within recruitment teams and across business stakeholders
- Exceptional organizational and time management skills, adept at managing multiple priorities and deadlines while optimizing team efficiency and effectiveness
- Proactive and adaptable, with a commitment to continuous learning, staying informed of recruitment trends, and making informed decisions to address challenges and improve performance
What the job involves
- We are seeking a Senior Technical Recruiter to assist us in scaling the engineering and product teams in Europe but not only
- You will be joining a dynamic and passionate People Ops team of 15 individuals, divided into three departments: People Operations, People Experience & Success, and Talent Acquisition
- The Talent Acquisition Team comprises five dedicated members, including four recruiters and a Talent Acquisition Manager
- They collaboratively manage recruitment efforts for both technical and non-technical roles spanning across Europe and the United States
- Lead end-to-end recruitment processes, from sourcing and candidate engagement to interviewing, negotiating offers, and onboarding for senior technical roles
- Develop innovative sourcing strategies to attract top-tier talent, ensuring continuous improvement in outreach, candidate experience, and relationship building
- Partner with hiring managers as a strategic advisor, aligning recruitment strategies with business goals and providing insights on market trends and talent availability
- Mentor junior recruiters, fostering their growth in technical recruiting, time management, and data-driven decision-making
- Spearhead recruitment projects for high-impact roles, including leadership and senior management positions, ensuring timelines and objectives are met
- Utilize recruitment tools and ATS platforms efficiently, customizing processes to optimize hiring workflows
- Analyze and manage recruitment data, reporting on key metrics such as time-to-hire, cost per hire, and ROI, driving continuous improvement and operational efficiency
- Collaborate with cross-functional teams, facilitating alignment and communication across stakeholders, ensuring recruitment goals are met
- Create, implement, and refine recruitment frameworks that prioritize diversity, inclusion, and mitigation of hiring bias
- Continuously monitor market trends, adapting recruitment strategies to stay competitive and attract top talent
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
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