Manager of Marketing Communications, ServiceNow
Strategic Events Team
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- If you’re an expert in juggling multiple projects, building strong stakeholder relationships, infusing energy and clear messages into every touchpoint, and exploring new ways to communicate to audiences, we’re the team for you
- The ideal candidate will be eager to build both integrated communications plans and strong relationships, while not being afraid to dive deep into the details of a project. And that’s just the start
- 8-10 years of experience in marketing, communications or related field including a Bachelor’s degree or related experience
- Collaborative, customer-focused attitude with a willingness to do what it takes to deliver excellent work in a fast-paced environment
- Adaptable and nimble with an understanding that things are always changing in an events environment
- Excellent written and verbal communication skills, with experience presenting to various levels of stakeholders across geographies
- Understanding of a field/sales mindset in order to best engage, communicate, and sell the value of programs
- Program management skills required with high attention to detail and the ability to organize complex deadlines
- Strong writing and messaging experience, preferably in events
- Experience working cross-functionally, managing multiple stakeholder relationships
- Exceptional organizational and project management skills - ability to manage several projects at once
- Highly organized and self-motivated, with the ability to work under pressure to oversee timely, first-rate execution.
- Self-motivated, who can work independently and effectively problem solve, take ownership of tools and processes
- Working knowledge of marketing best practices, sales enablement, and experience working on an event marketing team is a plus
What the job involves
- Join us to be part of a dynamic communications team supporting our global strategic events portfolio
- The Manager, Marketing Communications will be responsible for crafting messaging and communications for a variety of audiences attending our global events
- Oversee the development of a messaging framework for our key strategic events to communicate the vision, purpose, and goals of the event that can be woven into every event element
- Foster collaborative relationships across internal stakeholders to build integrated communications campaigns in support of our events portfolio. Ensure measurable, impactful, and scalable plans that can be replicated across geographies
- Oversee and execute the internal communications plans and editorial calendars for event promotion including planning, writing, editing, and dissemination
- Create and implement best practices and process improvement to streamline and optimize communications to attendees, stakeholders, and executive audiences
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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