Majors Acquisition Account Executive, PagerDuty

$105-115k

This role may also be eligible for bonus, commission, equity

Senior level
San Francisco Bay Area

1 day a week in office

PagerDuty

Digital operations management platform

Job no longer available

PagerDuty

Digital operations management platform

1001+ employees

B2BEnterpriseInternal toolsSaaSDevOpsCloud Computing

Job no longer available

$105-115k

This role may also be eligible for bonus, commission, equity

Senior level
San Francisco Bay Area

1 day a week in office

1001+ employees

B2BEnterpriseInternal toolsSaaSDevOpsCloud Computing

Company mission

To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.

Role

Who you are

  • Do you have a proven track record of success in a collaborative selling environment?
  • Are you skilled in prospecting, organizing, and enjoy achieving victories?
  • Ths is an exceptional opportunity for someone who is passionate about a progressive sales approach, has experience selling complex solutions, and enjoys thinking strategically and creatively in order to achieve a goal
  • If you possess excellent time management skills, enjoy working collaboratively with other Go To Market functions (Marketing, Alliances), and have a resilient and tenacious approach to selling, we would love to talk to you!
  • 5-8 years field sales experience, preferably in software sales / SaaS sales
  • 3-5 years New Logo Closing experience in a direct selling capacity (Can be in a hybrid expansion / new logo role)
  • Closed strategic new logo accounts in the Enterprise space (Accounts with over 1 Billion in Revenue)
  • Sold in a multi-product selling environment before
  • Permanent, unrestricted work authorization in the US

Desirable

  • Proven ability to quickly gain trust with senior leaders, internal and external
  • Highly organized with exceptional follow up skills
  • Thorough understanding of the back office within organizations and the challenges they face to execute on their roles
  • Previous Sales Methodology training (e.g. MEDDIC, SPIN, CoM, Challenger Sales)

What the job involves

  • PagerDuty is seeking a Majors Account Executive to join our new customer acquisition team! In this role, you will report to a Director of Enterprise Sales, and will be focused on acquiring new logo accounts in the Enterprise space
  • Your target accounts will fit our ideal customer profile model in the +500 million in revenue space that will include approximately 200 “best fit” accounts. These accounts have been targeted as they have a higher propensity to buy and expand with PagerDuty
  • Daily responsibilities include creating, developing, and managing net-new business deals with an emphasis on strategic planning, leveraging a team selling approach and engaging in proof of value / concept engagements with prospects to earn their business
  • You will partner with our BDR’s (business development team), Marketing campaign team, Alliance team, Executives and others to support your efforts and help you drive success
  • Value Selling - Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges
  • Understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership
  • Aligning use cases with the appropriate service offering / product
  • Ensuring complete buyer satisfaction in all interactions
  • Sales Effectiveness - Establishing, overseeing and maintaining genuine connections with customers
  • Negotiating positive business outcomes with new customers for PagerDuty with a view to long term partnership success
  • Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests
  • Encouraging positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision
  • Sales Execution - Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives
  • Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy
  • Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment
  • Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDIC & COM Framework)
  • Closing and managing land-and-expand deals with the main focus on acquiring new customers

Our take

PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.

While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.

In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

39% female employees

7% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Sep 2018

$90m

SERIES D

Apr 2017

$43.8m

SERIES C

Total funding: $173.6m

Company benefits

  • 20 hours per year of paid volunteer time
  • Health insurance
  • Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
  • Generous paid parental leave and return to work policy to help with transition back
  • Generous paid time off
  • Hands-on career and leadership development programs
  • Flexible workplace/WFH

Company values

  • Champion the customer - We put users first, make it easy, and build great products.
  • Run together - We create belonging, deepen bonds, and team up.
  • Ack and own - We see opportunities, make it yours, and do right.
  • Take the lead - We disrupt more, improve everywhere, and learn forever.
  • Bring your self - We earn trust, are present, and have heart.

Company HQ

SoMa, San Francisco, CA

Leadership

Alex Solomon

(GM (Platform))

Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years


People progressing

Joined as a Business Development Representative. Promoted to Inside Sales Representative after 1 year and is currently an Enterprise Account Executive

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