Account Director, Pendo

Enterprise Sales

$240-300k

OTE

Looker
Salesforce
Docusign
Expert level
Chicago
Pendo

Digital adoption and product experience solutions

Open for applications

Pendo

Digital adoption and product experience solutions

501-1000 employees

B2BInternal toolsSaaS

Open for applications

$240-300k

OTE

Looker
Salesforce
Docusign
Expert level
Chicago

501-1000 employees

B2BInternal toolsSaaS

Company mission

To elevate the world's experiences with software.

Role

Who you are

  • You must have a proven track record of exceeding quotas with tenacity, great attitude, accountability, high energy, integrity, and discipline, which are defining characteristics for success in this role
  • You are the spark that ignites our sales machine, and pipeline generation is in your blood
  • You have a track record of success selling Enterprise software and platform-as-a-services offerings to the VP and c-suite level
  • Have demonstrated aptitude in cultivating relationships with senior executives across Global 2000 organizations, spanning both line-of-business and IT domains
  • Expertise in building multi-year account plans to build value and grow the footprint within a set of accounts
  • You have established proficiency in effectively overseeing a substantial and diverse sales opportunity pipeline as part of a collaborative team
  • Exceptional proficiency in communication (both written and verbal), interpersonal abilities, and delivering impactful presentations
  • You are able to distinguish between productive activity and tangible results and demonstrate a strong and diligent work ethic
  • Capable of working autonomously while fostering effective collaboration within the Pendo team
  • Experience with Sales tools including Salesforce, Clari, Looker, Gong, Docusign
  • Familiar with MEDDIC and Force Management Methodology

Desirable

  • MEDDPPIC and/Force Management Trained

What the job involves

  • We seek exceptional enterprise Account Directors to join our mission as we elevate the world’s experience with Software
  • As an enterprise Account Director, you will be responsible for driving revenue growth through closing new logos and managing existing accounts within your territory
  • You will drive executive engagement, selling solutions and services that deliver significant value to our customers
  • Execute a complex, value-based sales process encompassing multiple groups within your accounts
  • Develop new business opportunities by analyzing and proactively targeting high-value needs across multiple functions and business lines
  • Build and manage a territory and account plans to drive growth
  • Become an industry expert and trusted advisor for new and existing customers
  • Effectively articulate Pendo’s unique business, solution, and functional value
  • Build executive awareness, sales pipeline, and bookings growth in accounts
  • Define account strategies that enable sales velocity by partnering with Solutions Engineers, Customer Success Managers, and Emerging Account Directors
  • Effectively forecast sales opportunities while tracking and using critical metrics that predict sales success
  • Track all relevant sales activity using the company's Salesforce CRM platform
  • Other duties as assigned
  • Travel as needed

Our take

Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.

Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.

Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

-19% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Nov 2021

$110m

GROWTH EQUITY VC

Jul 2021

$150m

SERIES F

Total funding: $468.3m

Company benefits

  • Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
  • Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
  • Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
  • Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
  • Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
  • Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield

Company values

  • Respect our lives outside of work: We bring our whole selves to work and celebrate what makes each other unique
  • Be direct and transparent: As individuals we are timely, candid, and respectful in providing feedback—even when it’s hard to do so
  • Maniacal focus on the customer: If there’s an opportunity to improve the customer experience, we do it
  • Bias to act: We take initiative to get things done, collaborate, and go above and beyond the call of duty
  • Show me the data: No matter what the decision, data should be the primary input for decision making
  • Act like owners:We use good judgement in our actions and decisions, and implicitly have the trust from our colleagues to be able to do so
  • Win together: We succeed together and challenge each other to grow. We collaborate and support one another as a team

Company HQ

Downtown, Raleigh, NC

Leadership

Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.

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