Senior Product Manager, OVO
Zero Carbon Living
£55.7-73.5k
+ On-target bonus of 15%
More information about location
1+ day a week in office
Powering human progress with clean affordable energy for everyone
Be an early applicant
Powering human progress with clean affordable energy for everyone
1001+ employees
Be an early applicant
£55.7-73.5k
+ On-target bonus of 15%
More information about location
1+ day a week in office
1001+ employees
Company mission
OVO is a leading energy technology company determined to create a world with clean, affordable energy for everyone. Using energy, technology and people power, the company is on a mission to lower its carbon emissions to zero by 2035, helping customers reduce theirs at the same time - they call this Plan Zero.
Role
Who you are
- You are an accomplished and experienced product manager with a proven track record of delivering positive business outcomes
- Experienced across software development and Agile practices
- You are able to design great customer experiences, maximising the potential of an Energy Expert visit before, during and after the appointment
- Experienced using optimisation tools, journey analysis tools etc
- You are data driven in measuring the impact of what you build and have a track record of improving your customer’s experience
- You have strong analytical skills, able to cut through opinions with data. You are tenacious and find that data you need
- You’ll bring our product, tech and data teams together, influencing and managing our technical delivery roadmap so we can meet our strategic goals
- Excellent communications skills with the ability to engage audiences at senior exec and C suite level and effective networking skills, as well as Energy Experts out in the field
- Proven project management skills with the ability to see the bigger picture and deliver at pace
- Experience and skills in data reporting, having worked within Big Query and Tableau would be an advantage
- Have a keen interest and knowledge in helping customers on their ‘path to zero’, in particular home decarbonisation measures
- Top 3 qualities for this role: Proactive. Customer centric. Growth orientated
What the job involves
- Sat within our growing ZCL team, the Senior Product Manager will develop our flagship Energy Expert proposition that drives expert advice, education and fulfilment options to improve customers’ home efficiency (e.g. insulation, heating, solar PV)
- You will have the opportunity to transform digital & real world experiences, underlying platforms and define the future of Energy Experts
- Working with a talented cross functional team, you will build data-driven and hypothesis-led customer experiences that drive real value and deliver against our business strategy
- You’ll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning
- You’ll work closely with the commercial manager and other Senior Product Managers across ZCL and other domains too
- We expect the Energy Experts proposition to significantly scale in span and complexity, and the role will evolve to reflect this
- To focus on delivering and optimising great experiences, and ensuring our latest products are always available to buy, use or renew online
- To proactively manage stakeholders to deliver the best outcomes for the business
- Use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences
- Work with others to set ambitious OKRs and take the responsibility to do what it takes to meet them
- You will establish clear priorities and find ways of articulating them with your own team and the wider business
- Carefully select and evolve the propositions that go on to decarbonise homes, working with ZCL teams to ensure we have the very best products and journeys for our customers
- Retain the proposition’s trust and credibility - personalised advice, finely tuned comms strategy
- Create an engaging in-home visit experience, managing and developing relationships with existing and new partners in the home efficiency space
- Create the leading digital ‘Home Health Report’ experience, building on and digitising the initial proposition to create a scalable proposition that brings to life a home’s ‘path to zero’
- Build the necessary operational and customer care capabilities, working with our Care, Ops and Delivery teams to ensure we deliver excellent customer experiences across the end-to-end customer journey - from purchase to home visit and follow-up activities
- Work with our Data & tech colleagues to create the ‘Home Data Product’ and integrate home efficiency data into our customer experience, working with our data science team
- Represent OVO at external industry events to help build its profile and reputation as a tech leader in this space
- Reporting to: Product Lead
- This role in 3 words: Dynamic. Customer. Focus
Salary benchmarks
Our take
On average, home energy represents 26% of our carbon footprint. Ovo Energy wants to bring this to zero by providing cheaper, greener and simpler energy to customers. They are analysing meter data to deliver easy, personalised actions, turning electric vehicles into power stations with clever chargers, and building energy-efficient heaters. For households, their offering is organised into four different energy plans. that include interest rewards on energy credit balance.
In 2020, OVO completed the acquisition of SSE Energy Services' retail arm for £500 million, meaning that the challenger brand now has around 4 million customers in the UK.
While helping Ovo members halve their carbon footprints, the company is also working towards becoming a net zero carbon business by 2035. The challenges ahead for the company include encouraging consumer behaviour change, shifting towards subscription models for home energy use.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
42% female employees
14% employee growth in 12 months
Company
Employee endorsements
Inspiring mission
"The mission to provide Green energy to all customers, and to enable all our customers to start on a journey towards zero carbon living is written in..."
Funding (last 2 of 3 rounds)
Jul 2023
$265.7m
GROWTH EQUITY VC
Feb 2019
$265.7m
GROWTH EQUITY VC
Total funding: $572.5m
Company benefits
- Annual Discretionary Bonus
- 9% Flex Pay - extra on top of your core pay to use as you like. You can take it as cash, use as your pension contribution, or choose to spend it on a huge range of flex benefits (tech schemes, EV leasing and more!).
- Flexible / Remote Working
- Personal Development Allowances and Free Access to OVOLearn - our very own training platform
- 34 Days Holiday (including bank holidays)
- Health Insurance
- £400 OVO Energy Discount
Company values
- Find a better way - We always look for a better way, whether that’s by delivering a better service, employing brilliant people or improving our products and processes
- Do what's right - Being open, honest and fair is one of the values which applies to everything we do. We take pride in talking to our customers and delivering exceptional work
- Build something great - Simple solutions aren’t quick or easy to find. They take time and tenacity. Our people work to find an answer that helps us ‘build something great’
Company HQ
Redcliffe, Bristol, UK
Articles
Leadership
Stephen Fitzpatrick
(Founder)Founder of multiple electric technology companies.
David Buttress
(Chief Executive Officer)CEO of OVO, the UK’s 3rd largest energy supplier. Joined in May 2024.
Diversity, Equity & Inclusion at OVO
Alessandro Storer (Head of Inclusion & Belonging )
- We run inclusive training and unconscious bias workshops for employees and interviewers
- We provide mental health support, through different networks, having mental health first aiders within the business and running initiatives like our "wellbeing Wednesdays" to promote this.
- We have dedicated Early Years programmes with a focus on underrepresented groups, offering different training opportunities within the business.
- We invest in tools, like Textio, and focused I&D job boards to help us reduce bias in our job postings and recruitment activity.
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech at OVO by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within OVO and the wider community
- Within OVO we have multiple belonging networks and communities set up, to offer support and forums for everybody
- Read more about our commitments to improving Diversity & Inclusion at OVO in our linked belonging report
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