Customer Success, Meter
$85.5-147k
Additionally, this role is eligible to participate in Meter's equity plan
3-5 days a week in office
Internet infrastructure for businesses
Open for applications
Internet infrastructure for businesses
21-100 employees
Open for applications
$85.5-147k
Additionally, this role is eligible to participate in Meter's equity plan
3-5 days a week in office
21-100 employees
Company mission
To provide the speed, performance, and security of internet infrastructure critical to the integrity of what we produce.
Role
Who you are
- 2-5 years of customer success experience, with at least some of that experience scaling the function for an early stage, fast-growing business
- Entrepreneurial mindset - you are scrappy and can have an outsized impact in highly ambiguous and fast-changing environments
- Experience solving problems for technical customers (e.g., developers and/or IT teams) using a technical product, preferably with some of that experience for a B2B business
- Strong written and verbal communication skills
- Strong attention to detail and the ability to manage several simultaneous projects
- An optimistic, "yes we can" attitude
- Basic understanding of networking and, if not, the inclination and aptitude to learn
What the job involves
- Our customers choose Meter for a simple, seamless network experience. Our customer success team is critical to meeting this expectation
- As a member of the Customer Success team at Meter, you'll play a pivotal role in ensuring our customers experience the full value of our products and services
- You'll be at the forefront of maintaining customer satisfaction, managing renewals, and identifying opportunities for upsells
- We're seeking individuals who are passionate about delivering exceptional customer experiences
- This is an exciting opportunity to join us in shaping the future of internet infrastructure
- Helping shape and scale Meter’s Customer Success function and the impact it has on the overall customer journey
- Onboarding new customers during the initial installation process
- Building and maintaining relationships with a high volume of Meter’s SMB Customers
- Driving growth and expansion with existing customers
- Partnering with Support, Engineering, and Operations teams to resolve high-priority customer issues
- Improving Meter’s trust and awareness across industries through collecting customer testimonials
- Channeling customer feedback to internal teams to improve product and service
Application process
- Attach your resume
- Include the URL to your LinkedIn
- Include links to GitHub, code samples, or blog posts
Otta's take
Xav Kearney
CTO of Otta
Anyone who’s set up internet infrastructure for an entire company knows it’s no mean feat - there’s service providers, hardware providers, network security and more to organise and implement. That’s the process that Meter aims to streamline, offering cohesive network set-up and management services for businesses.
Meter sells itself on the promise of ease - send over an office floorpan and it'll send you options for plans and pricing, procure and install all equipment for you using its own specialised hardware and manage and maintain it for a monthly fee.
The company is leveraging its capital to further scale and meet the growing demand, as well as continue to build out its suite of hardware and software solutions.
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2024
$35m
LATE VC
May 2022
$38m
SERIES B
Total funding: $85m
Company benefits
- Commuter benefits
- Complimentary lunch, snacks, and coffee in the office
- Regular team events and offsites
- Parental leave
- Flexible time off
- Health, dental, and vision insurance
- 401(k) plan
Company values
- Kind
- Ambitious
- Optimistic
- Rigorous thought
- Curiosity
- A proclivity to learn and teach
- Conscientiousness towards others
- Optimizing for the long-term
Company HQ
Mission District, San Francisco, CA
Articles
Founders
Anil Varanasi
(CEO)Sunil Varanasi
(CTO)Salary benchmarks
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