Senior Customer Success Manager, Cloudtalk

• This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise
• If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you
• Customer-first mindset – you thrive on making customers successful
• Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights
• Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
• Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company
• Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
• Language skills – native/billingual proficiency in English, Spanish is a plus

• As a Senior Customer Success Manager, you’ll take ownership of a high-value $1M+ portfolio, working with several dozen customers across diverse industries
• Your mission? To drive engagement, maximize adoption, and ensure long-term customer success—leading to seamless renewals and expansion opportunities
• Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk
• Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features
• Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy
• Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools
• Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation

• 1️⃣ Intro Call – Meet our Talent Acquisition Team
• 2️⃣ Interview with – Head of Customer Success
• 3️⃣ Case Study Presentation – Show us your skills
• 4️⃣ Interview with our VP of Customer Experience
• 5️⃣ Culture Call
• 🎯 Offer!

• Unlimited Paid Time off
• Work fully remote
• Flexible working hours
• Referral bonus
• Quarterly bonuses depending on the performance of the company

Total funding: $30.7m

Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.