Product Engagement & Adoption Specialist, Productboard
Stock options offered
More information about location
3 days a week in office (Bush Street, SF)
Customer-centric product management platform.
Be an early applicant
Customer-centric product management platform.
201-500 employees
Be an early applicant
Stock options offered
More information about location
3 days a week in office (Bush Street, SF)
201-500 employees
Company mission
To help companies across the globe build truly excellent products.
Role
Who you are
- We’re looking for a Product Specialist who’s passionate about improving the customer experience and enjoys the intersection of sales, customer success, and technical support
- Before you dive into this: Don’t worry if you don’t check all our boxes. It's just our dream list! If you have potential, we’ll help you grow
- 2+ years experience in a customer-facing technical role at a software company
- Exceptional written and verbal communication skills
- Ability to conduct presentations and product demonstrations to a large group
- Natural problem-solving skills
- Quick learner and self-starter mentality
- High motivation and team orientation
What the job involves
- Work hours are 8am - 5pm
- You will be an integral member of our product-led growth strategy, working with customers and internal stakeholders to ensure that our product provides a best-in-class user experience
- This is an opportunity for the right person to help evolve how we engage with our customers and build repeatable processes to enhance the customer journey
- We will train you to be a Productboard product expert, with you fielding trialist and customer questions related to setting up, using, and unlocking new use cases within Productboard
- Resolve customer questions and issues via in-app live chat, Zoom calls (as appropriate), and email
- Help customers understand how to use Productboard in service of their underlying use case(s)
- Lead weekly demos for trialists in a 1:1 or 1:many format as appropriate
- Lead onboarding calls with new customers to orient them to Productboard and activate them within the product
- Guide customers to the appropriate subscription offering based on their specific needs, working with AEs and CSMs as appropriate for contracting and negotiation
- Synthesize trending themes related to customer pain points and share them with the broader Product, Design, & Engineering Growth team
- Proactively suggest and/or develop content in support of resolving key customer pain points, collaborating with the Customer Education team as appropriate to scale impact
Our take
Productboard is a product management system, which plays a major role in helping businesses understand their market, getting the best products to market quickly. The platform is particularly focused on helping companies understand what customers require for them, enabling sound decisions to be made on what to prioritize.
The company has created a platform that organizes project management with customer feedback as its primary guiding factor, helping businesses identify the most important trends based on what their customers demand. The scope of its offerings means that the company provides over 6,000 leading companies with a centralized hub for various tools to drive growth.
For instance, the platform now provides a roadmap for product management, which is based on this customer insight and requirements of the business. This allows for everyone in an organization to be aligned with the real goals of the company, and ensures that everyone is pushing in the same direction.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Feb 2022
$125m
SERIES D
Apr 2021
$72m
SERIES C
Total funding: $257.7m
Company benefits
- Competitive stock options
- Continuous professional growth
- Investment into your health & wellness
- Free food and catered lunches
- Pet-friendly offices
Company values
- We Seek Clarity - Just like the best product teams, we seek to clarify the objectives behind our work. Life is too short to work on things that don’t matter
- We Relentlessly Improve - We all share a drive to be the best at what we do. We learn from the best to hone our crafts and draw inspiration from unlikely places
- We Act With Empathy - Like the best product makers, we have deep empathy for our end users, as well as prospects, colleagues, and job candidates
- We Foster Transparency - We champion openness by sharing our goals, success, and failures. Everyone has timely access to important company news and business metrics
- We Work Together - We work as one big team on a common mission, leveraging the diverse perspectives and expertise of our colleagues, wherever in the world each of us may be
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Daniel Hejl
(CTO)Economics at University of Prague. Software Engineer at Allianz, ICZ, TopMonks and Trumaker. Co-founded Productboard in 2014.
Hubert Palan
(CEO)MBA Business at UC Berkeley. Head of Product & Marketing at Maestro Market, VP Product Management at GoodData. Co-founded Productboard in 2014.
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