IT Service Desk Administrator, Care Access
More information about location
Decentralized clinical research & trial services
Be an early applicant
Decentralized clinical research & trial services
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
Care Access' mission is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient.
Role
Who you are
- Must have a thorough knowledge of computer software and hardware, internet applications, networks, and operating systems
- The ideal candidate will also understand process design, have great troubleshooting abilities and attention to detail, knowledge of metrics and presentation skills, and be ready to make significant contributions to our IT Service Management ecosystem
- 5+ years’ experience in an IT support or systems (or related) role
- Proven experience as IT Support Representative or relevant position
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Excellent organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Solid working knowledge of internet security and data privacy principles
- Working knowledge of HIPAA and GCP regulations
- Degree in Information Systems, Computer Science, engineering, or relevant field
- 3+ year of experience with enterprise customers, preferably as an SME
- Relevant certifications will be an advantage (e.g., CompTIA, Microsoft)
What the job involves
- Our technology team is searching for a Service Desk Administrator to join our IT Operations team in building, maintaining, and supporting robust technical solutions
- Participate in service desk support escalation – must be ready and willing to provide expert support at the tier 2-3 level
- Draft, document, and improve IT processes and workflows
- Perform advanced troubleshooting to diagnose and resolve problems
- Track requests in the ITSM ticketing system and assign/escalate appropriately
- Participate in research, planning, implementation, and support of technical projects
- Analyze and present reviews of incident, service request, and problem resolutions to management
- Assist in configuring workstations for compliance, security, and performance
- Fulfill hardware and software procurements within established limits
- Maintain endpoint maintenance schedule (software updates, hardware life cycle, etc.) without impacting enterprise productivity
- Ensure security and privacy of data residing on computer systems
- Identify computer or network equipment issues and recommend solutions where appropriate
- Working Hours: Generally, US business hours are required. Some after-hours or on-call work may occur
Our take
Through a network of distributed clinical research sites, on-demand popup sites, mobile infrastructure, and traveling clinical professionals, Care Access allows for decentralized clinical trials especially in underserved communities.
Decentralized and virtually managed trials exploded in popularity during the height of the Covid-19 pandemic, and due in part to how they can bring access to underrepresented demographics, they look set to stay.
Founded in 2016, Care Access’ work predates the pandemic, putting the company in a very strong position to lead the way as this kind of clinical trial becomes more mainstream.
Indeed, the company recently acquired IBPClin, a clinical trial center in Brazil, highlighting its intention to grow its model in South America as well as at home in the US.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- PTO/Vacation days, sick days, Holidays
- 100% paid Medical, Dental, and Vision Insurance. 75% for dependents
- HSA plan Short-term disability, long-term disability, Life Insurance
- Continued Education Allowance
- Culture of growth and equality
- 401K plan and matching contribution
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Ahmad Namvargolian
(CEO)Was a Research Scientist at the Lawrence Berkeley National Laboratory in California. Holds a Master's in Public Policy from the University of Chicago.
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