Manager of Software Engineering Management, ServiceNow
Infra Automation
$158.5-277.5k
+ Equity. Salary applicable to candidates in the Seattle metro/Kirkland areas
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$158.5-277.5k
+ Equity. Salary applicable to candidates in the Seattle metro/Kirkland areas
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in professional software development, preferably in the Cloud Infrastructure Environment, such as Azure, AWS or GCP
- Experience in building a talented team of software engineers
- Hands-on experience in a SRE or DevOps role or collaborating closely with SRE/DevOps teams
- Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures, etc. across the stack
- Strong foundation in distributed systems with demonstrated experience in designing and architecting systems
- Excellent technical design, problem-solving, testing, debugging skills and an aptitude for learning new technologies quickly
- Ability to think quickly and apply innovative ideas to solve complex and ambiguous problems
- Familiarity with testing strategies and common industry tools used to ensure quality in scalable, resilient distributed systems
- Ability to work in a collaborative team environment, mentor junior staff, and develop pragmatic solutions in a fast-paced environment
- Skilled at managing customer requirements and expectations
- Ability to hire top talent and build a productive team
- Able to articulate broad concepts and use those concepts to understand and develop solutions for problems
- 3+ years as a manager
- 6+ years of experience in Software Development especially in Java and/or JavaScript
- 6+ years of experience in SaaS and/or Cloud infrastructure development
- Experience building and operating cloud-scale systems
Desirable
- Experience developing applications on the ServiceNow Platform
- Experience working in a customer-focused environment
- Excellent verbal and written communication skills
- Hands-on experience with orchestration and automation of processes in cloud-scale environments
What the job involves
- ServiceNow is seeking a highly motivated Software Engineering Manager to join our Engineering team.
- This role will focus on Instance automation and managing a team of talented software engineers working on ServiceNow platform and tools.
- The team will develop solutions using workflows, orchestration and developer tools within ServiceNow and Public Cloud environments
- Plan and execute projects according to organization priorities, considering context, risks, and desired outcomes
- Engage with your development team to support their day-to-day activities
- Actively contribute to your team’s project and conduct design review, code reviews and debugging
- Interact and collaborate with other members of the infrastructure organization and the ServiceNow platform development teams
- Lead a group of engineers in the Cloud Platform group. Mentor, grow and develop engineers
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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