Implementation Consultant, MaintainX
+ Equity Opportunities
More information about location
Mobile-first workflow management platform
Open for applications
Mobile-first workflow management platform
201-500 employees
Open for applications
+ Equity Opportunities
More information about location
201-500 employees
Company mission
To make the day to day more efficient by digitizing the paper-based procedures, work orders, inspection logs, and audit checklists used daily in thousands of businesses worldwide.
Role
Who you are
- 6 to 10 years of relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction
- BSc/BEng/BA degree or equivalent years of experience
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Excellent client relationship skills and ability to manage client expectations
- Experience working with clients at multiple levels within the organization
- Understanding of business requirements definition, review of functional specifications, user training, and deployment
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
- Savvy with technology and capacity to become an expert in our software in a short period of time
- Self-starter comfortable working with minimal oversight and tight deadlines
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus
- Ability to learn the MaintainX product within 30 days to advise customers
What the job involves
- We are currently looking for a Senior Implementation Consultant to join our team at our office in Montreal or Toronto, Canada or Raleigh, NC
- Lead customer interactions, communications, and identifying ways to get the most value out of the product
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction
- Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic
- Deliver formal training to client project team members and/or end-users
- Provide knowledge transfer to internal team members throughout the onboarding process
- Provide support by demonstrating knowledge of products, services, and best practices
- Track and communicate client issues and proactively troubleshoot and resolve problems
- Manage multiple accounts, deadlines, and milestones
- Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs
- Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
Our take
MaintainX is a mobile-first workflow management platform designed to free industrial and front-line workers from using clipboards and spreadsheets, instead providing them with digital tools that streamline workflows that in turn, boost productivity.
The company's software helps workers track reactive maintenance, and preventative maintenance, and control daily business operations. It is designed to work with organisations of all sizes, and it is successful with a customer retention rate of 98%.
With customers including McDonalds, Duracell, Volvo, and DHL, MaintainX has experienced rapid growth since its inception in 2018. Boasting substantial funding from several investment organisations and angel investors, the startup has put its focus on further accelerating its growth and expanding its operation and business reach.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2023
$50m
SERIES C
Jun 2021
$39m
SERIES B
Total funding: $92.8m
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Chris Turlica
(CEO)Previously founded Voo (acquired by Townsquared). Also an Investor and Advisor for multiple startups, including XY Gaming, Ditto, Starship, and Avochato.
Hugo Dozois-Caouette
(CTO)Experienced Software Engineer working previously for Fujitsu, Autodesk, and Townsquared.
Nick Haase
(Go-To-Market)Previously worked as an Independent Consultant. Also an Angel Investor for a series of startups, including Panda, Density, Ditto, Haus, Superplastic, Living Carbon, and Pipe.
Mathieu Marengère-Gosselin
(Lead Software Engineer)Experienced Software Engineer having previously worked at Groupe Berpa, Autodesk, Novivia, and Townsquared.
Salary benchmarks
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