Account Manager, Zeta Global
CRM
$70-80k
+ Equity and Stock Purchase Plan
Cloud-based marketing technology
Be an early applicant
Cloud-based marketing technology
1001+ employees
Be an early applicant
$70-80k
+ Equity and Stock Purchase Plan
1001+ employees
Company mission
To empower enterprises to thrive in a digital ecosystem with intelligence, individuality and integrity.
Role
Who you are
- Account Managers are strategically-minded leaders who are acutely skilled in service management and work on some of our largest pieces of client business
- They are team players, solutions oriented and have the ability to manage multiple client stakeholders across accounts
- Having digital marketing experience is a requirement and a background in e-CRM business strategy and technology is preferred
- Bachelor’s degree
- 3-5 years’ experience in account management or a client-side marketing department with deep experience with:
- Email/digital marketing
- Customer journey development
- Multi/omnichannel marketing
- Campaign management
- Database/analytics processes
- Creative and strategy processes
- Superior presentation skills/PowerPoint storyboarding
- Adept at problem solving
- Intellectually curious
- Highly organized and manage multiple pieces of work, across multiple teams/stakeholders at any one time
What the job involves
- You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional servicing, cross team collaboration/orchestration and execution
- The Account Manager will be the primary customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies with the SME team
- Manage billing and forecast processes
- Work with clients and cross functional internal teams to plan and execute a wide range of campaigns and projects across addressable channels
- Ensure compliance with SLAs across email, database, analytics, technical, and strategic services teams
- Evaluate opportunities to grow the scope of services and tools
- Organize and delegate deliverables amongst various working teams, assigning and tracking due dates and reviewing/approving deliverables prior to delivery to client
- When applicable, partnering closely with TPM or DM function to ensure deliverables are being completed on time and meet/exceed client expectations
- Orchestrate and lead internal and external status calls and maintain shared status spreadsheets (internally and externally)
- Ensure client communications via email are responded to within 24 hours of receipt
- Manage day to day client relationships to ensure high client satisfaction ratings
- Lead internal team meetings and lead through sphere of influence. Use persuasion, facts and business cases to gain buy-in and incent others to complete actions – influence management is critical – including driving accountability across cross functional delivery teams
- Adapt quickly to the client’s business model and culture to consult and advise them with expertise
- Demonstrate critical thinking/problem solving skills to frame a situation/concept
- Communicate effectively downward, laterally and upward
- Balance company, team, and personal achievement
- Establish and build deep rooted client relationships
- Spearhead small projects and facilitate cross-functional team communication
- Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns and projects
- Organize and maintain up to date documentation within internal and external SharePoint
- Communicate with team members (internal and external) through Microsoft Teams, Slack, Jira
- Manage ticket generation, tracking and capturing latest status within status spreadsheets (excel, google sheets, etc.)
Our take
Zeta Global is a cloud-based marketing technology company that specializes in marketing platforms and customer relationship management software. Its Zeta Marketing Platform uses proprietary data, predictive AI, and omnichannel technology to personalize interactions with customers at every point of contact.
Co-founded by David Steinberg and former Apple CEO John Sculley, Zeta works with more than one thousand customers including high-profile clients such as BMW, Samsung, CNN, and Volvo. While the company may not have the balance sheets of direct competitors such as Salesforce, Oracle, or Adobe, Zeta remains profitable having raised over $300M in funding.
Zeta's 2021 bid for IPO status was met with a lower-than-expected stock valuation, but it remains confident that its shift to the public sphere will help diversify its enterprise customers and further embed itself in the data industry. In 2022, it achieved carbon neutrality and launched a thought leadership campaign called Zeta NEXT in 2024, indicating its steps towards being a market leader.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company values
- Champion A Growth Mindset - We share in driving continuous growth for our customers, partners, colleagues and Zeta
- Commit to Customers - We know our customers’ business as well as they do, execute with excellence and generate success.
- Spark Innovation - Together we bring fresh perspectives and curiosity to inspire and activate our next best idea
- Actively Collaborate - We listen, learn, support and elevate each other to work collectively toward solutions.
- Embrace Diversity - We are inclusive of all backgrounds and cultures, creating an environment of trust and belonging
- Support Our Communities - Our ZetaCares program elevates underserved communities through volunteer initiatives.
Company HQ
Midtown South, New York, NY
Articles
Leadership
David A Steinberg
(CEO)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Vice Chairman of the Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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