Patient Experience Specialist, MANUAL
3 days a week in office (Bermondsey, London or London Bridge, London)
Digital clinic for hormonal imbalance, obesity, hair loss and more
Job no longer available
Digital clinic for hormonal imbalance, obesity, hair loss and more
201-500 employees
Job no longer available
3 days a week in office (Bermondsey, London or London Bridge, London)
201-500 employees
Company mission
To extend the healthy years of many lives focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
Role
Who you are
- Experience working in a similar field in patient experience, customer service etc
- High level of empathy and strong interpersonal skills
- Excellent spelling and grammar
- A willingness and enthusiasm to learn more MANUAL and the services and treatment we offer
- Friendly, conscientious and passionate about providing an exceptional customer / patient experience
- You enjoy working in a fast paced environment
- A clear, DBS check from the past 12 months (this can be arranged for candidates who have not had one before)
- You will need a good reliable internet connection
- Based in the UK
What the job involves
- We are looking for a Patient Experience Specialist to join our TRT (Testosterone Replacement Therapy) Category, providing support, information and information to prospective and current patients
- This role will sit within Patient Onboarding or Patient Support, both of which include speaking to patients via telephone, live chat and email
- The Patient Onboarding role will involve calling prospective patients as well as supporting patients with onboarding on to treatment
- The Patient Support role will involve assisting existing patients who are currently receiving treatment and handling any queries they may have
Salary benchmarks
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Insights
Company
Company benefits
- Generous stock option plan
- Office snacks, Tuesday breakfast & Thursday lunches
- One annual company off site in Europe and quarterly social events
- Fitness & wellness benefit with Wellhub
- Electric Car Scheme
- Employee Discount
- Join one of the most promising scale ups in the healthtech space at a pivotal stage
- Enhanced workplace pension contributions
- Cycle to Work Scheme
- £400 per year learning & development budget with Learnerbly
- Private medical insurance
Funding (last 2 of 3 rounds)
Sep 2024
$39.7m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $74.8m
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
Manual works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat common issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since, then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
Manual has raised an impressive amount of capital, most recently in 2024. This funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle