Technical Product Support Specialist, Movable Ink
Client Solutions
£44-50k
Marketing content contextualisation platform
Job no longer available
Marketing content contextualisation platform
501-1000 employees
Job no longer available
£44-50k
501-1000 employees
Company mission
To revolutionize customer-centricity and the individualized marketing messages brands need to truly put their customers first.
Role
Who you are
- Demonstrated ability to solve technical problems
- Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
- Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar
- Solid knowledge of web technologies/tools (Web Services, API’s, HTML/CSS, relational data, etc.)
- Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
- Solid knowledge of databases including SQL
- Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
- Solid understanding of cloud hosting platforms
- General knowledge of email marketing and ESP space
What the job involves
- As a Technical Product Support Specialist, Client Solutions you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams
- Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality
- In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience
- This role would suit a UK-based Tech Support Specialist who can work on either a Sunday to Thursday or Tuesday to Saturday schedule
- Become a technical expert in Movable Ink’s Products and custom solutions
- Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
- Provide customer feedback to our Product and Engineering teams
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
Otta's take
Theo Margolius
COO of Otta
Movable Ink pioneered the technology behind contextual email marketing back in 2010, where customer context is assessed using millions of data points, generating a personal 1:1 creative the moment they open an email.
Recognising the potential of how their technology could create unique experiences for consumers, Movable Ink created their Visual Experience Platform, allowing them to create a personal experience on web and display as well as email.
Movable Ink’s visual experience platform effectively eliminates the production bottleneck that prevents brands from personalizing visual content at scale, meaning companies of all sizes can boost their engagement by offering a more personal service. This has been proven to boost customer engagement, loyalty, and revenue. Digital marketing is bigger now than ever, which has unicorn Movable Ink well set to see continued growth.
Insights
Few candidates hear
back within 2 weeks
46% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES D
Aug 2020
$30m
SERIES C
Total funding: $97.3m
Company benefits
- Generous PTO
- Global Mental Health and Well-Being Benefits
- Flexible/WFH Opportunities
- Comprehensive Health Benefits (Medical/Dental/Vision)
- Employee Resource Groups
- Inclusive Parental Leave and Support Programs
- Volunteer Opportunities
- Equity
- Social Events and Activities
Company values
- Curiosity - Seek out knowledge, cultivate their intuition, and always want to understand hidden connections
- Empathy - Communication starts by listening, understanding different perspectives, and caring about others’ success
- Grit - Setting a high personal bar, Movable Ink believe nothing is impossible, and commit fully to their goals
Company HQ
Theater District, New York, NY
Founders
Vivek Sharma
(CEO)Started their career as a software engineer before founding MetroSpark, one of the first ever mobile social networks in the US.
Michael Nutt
(CTO)Prior to co-founding Movable Ink, held senior software development positions at Gilt Groupe and Limewire.
Share this job
View 27 more jobs at Movable Ink