Director of Enterprise Business Applications, Dialpad
$210.1-259k
Office located in San Ramon, CA
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
$210.1-259k
Office located in San Ramon, CA
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Bachelor's or master's degree in Information Technology, Computer Science, Business Administration, or a related field (advanced degree preferred)
- Proven experience (8+ years) in leading and managing enterprise business application teams in a complex SaaS environment
- Strong understanding of various enterprise applications, such as ERP, CRM(Salesforce) and financial systems
- Solution architecture experience in Salesforce is highly preferred
- Proven experience in streamlining business processes and automations is a must
- Demonstrated ability to develop a culture that adopts change and challenges historic paradigms
- Solid project management skills with a track record of successfully delivering large-scale technology projects
- Experience in Agile methodology and running daily scrums
- Excellent leadership, communication, and interpersonal skills
- Strategic thinker with the ability to align technology initiatives with business objectives
- Experience in vendor management, contract negotiation, and relationship building
- In-depth knowledge of data security, compliance, and governance best practices
- Ability to adapt to changing technological landscapes and industry trends
- Experienced in building, coaching and leading global teams,
- Architect certifications in Salesforce and other relevant technologies is highly desired
What the job involves
- As the Director of Enterprise Business Applications, you will be a key leader responsible for overseeing the strategy, implementation, and management of all enterprise-level business applications within the organization
- Collaborate with cross-functional teams to ensure the effective utilization of technology solutions that enhance operational efficiency, drive innovation, and support the achievement of business objectives
- This role reports directly to the CIO
- Develop and execute a comprehensive strategy for the organization's enterprise business applications, aligning with overall business goals and objectives
- Collaborate with executive leadership to understand business needs and identify opportunities for technology-driven improvements
- This leader will help define the Application Development Roadmap and Reference Architecture(s) for the entire enterprise
- Oversee the full lifecycle of enterprise applications, from evaluation and selection to architecture, implementation, maintenance, and retirement
- Manage a diverse portfolio of applications such as ERP systems (Netsuite), CRM platforms ( Salesforce), HRIS, financial management systems, and more
- Hands on expertise in Go To Market, Customer Success business processes and its supporting applications in B2B and B2C business models
- Provide technical guidance in enterprise applications such as Salesforce and Netsuite
- Lead and mentor a team of IT professionals, including application architects, project managers, developers, and support staff across the globe
- Foster a culture of innovation, collaboration, and continuous improvement within the team
- Oversee the planning, execution, and delivery of complex projects related to enterprise applications, ensuring they are completed on time, within scope, and within budget
- Identify and mitigate risks associated with application implementations and upgrades
- Ensure that all applications adhere to industry best practices, data security standards, and regulatory requirements
- Implement proper change management processes to minimize disruptions during system updates
- Implement ITGC controls and SOX compliance across all key applications
- Collaborate with business stakeholders to identify opportunities for process optimization and automation through technology
- Leverage enterprise applications to streamline workflows and enhance operational efficiency
- Communicate effectively with executive leadership, business unit heads, and other stakeholders to provide updates, gather feedback, and ensure alignment between technology initiatives and business goals
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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