Senior Back-End Developer, Gorgias
Growth
+ Equity
eCommerce customer support helpdesk
Job no longer available
eCommerce customer support helpdesk
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 5+ years experience in back-end
- 2+ years experience in frontend before or in parallel with the back-end experience
- Significant experience with event-driven systems and eventual consistency patterns
- Experience with high-traffic applications and continuous development/deployment
- You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment. You are comfortable with working with a product team, providing feedback and suggesting new ideas
- Strongly desirable experience with Kafka and Flink
- In ideal, you’ve built on top of integrations with common SaaS billing, invoicing, payment processors, and accounting software like Stripe
What the job involves
- Collaborate with a team of senior ICs on developing and grooming core objects and models re-used across the engineering team
- Collaborate with the data team to build pipelines and flows serving business use cases such as :
- Design APIs and models in collaboration with senior ICs to enable more event-driven features putting always focus on the quality of the data and the consistency of actions taken
- Billing recurring on overage charges
- Reactive flow (customer purchase, plan change, trigger subscription…)
- Define a monitoring strategy to prevent and fight fraud, collaborating with a security team when required
Otta's take
Sam Franklin
CEO of Otta
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Founders
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 25 more jobs at Gorgias