• 15+ years leading complex, large scale, IT/technical/engineering programs
• 10+ years in a senior customer facing role
• Bachelor's degree in science, technology, engineering, maths or equivalent experience
• Direct experience in implementing AWS/cloud services
• Deep understanding of software development/engineering life-cycle from conception to delivery
• Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level

Desirable

• As an Amazon Web Services (AWS) Principal Customer Solutions Manager you will work with the largest and most complex enterprises in the world, and enable their multi-year journey to the cloud
• In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
• You will be a trusted advisor to our customers. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate those goals into an executable plan, and drive that plan to successful outcom
• You will understand your customers' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, navigating the customer through the operational, educational, and governance aspects of a successful AWS cloud journey
• You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams
• You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs
• In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued
• You will be a peer leader, have the ability to gain stakeholder buy-in, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries
• Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions