Fraud Operations Analyst, Justworks
$36.30 to $39.93 per hour.
Business operations platform
Job no longer available
Business operations platform
1001+ employees
Job no longer available
$36.30 to $39.93 per hour.
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- As a Fraud Operations Analyst you are someone who is skilled at recognizing new/emerging patterns/typologies and responding with appropriate investigative techniques based on applied knowledge and a wide range of research/investigative techniques.
- You are eager to leverage your understanding of payments, payroll, and fraud to help lead the team to success.
- You know how to work independently, analyze complex problems, and develop the most optimal solutions
- The ideal candidate will have keen attention to detail, a desire to help others, a curiosity to learn, and an interest in supporting and mentoring others
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of interdependencies and interrelationships (context and connections)
- 1-3 years of experience in the Financial Services industry, preferably in a role where there was contact with issues related to KYB, anti-money laundering (AML) or Financial Crime Investigations
- 1+ years AML or Fraud Experience. 1+ years of direct ACH and payments experience
- Proficiency in basic SQL and Excel a plus
What the job involves
- As an Analyst, you will join the Justworks Fraud Operations team and have the opportunity to help shape the company’s approach to payments compliance and security; identify and revise issues/inquiries; review and enhance standard operating procedures; and interact with our Product, Engineering, and other interdepartmental teams.
- Serve as the company’s fraud operations specialist
- Providing transaction reviews to prevent fraud
- Act as the first responder and take the lead on investigating payments-related fraud claims. Coordinate with other internal teams, including Customer Success and Application Security, to determine the resolution. Work with our banking partners to recover the funds, if necessary
- Make and support complex payments, sanctions compliance and fraud-related decisions utilizing all available data points, including your best judgment
- Assist the customer onboarding team in matters related to fraud screening
- Own and maintain internal resource center for payments fraud and security policies and procedures, ensuring information is kept up-to-date
- Support implementation and adherence to process changes alongside the Manager, Fraud Operations
- Assist with employee onboarding and serve as a resource to new and junior team members, being the first point of contact for all issues pertaining to fraud operations
- Lead special projects as assigned by the team’s manager
- Perform other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Founders
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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