Product Designer, Twilio
$112.3-165.2k
Salary is benchmarked on CA, CO, NY, WA and Washington D.C rates only, is partially dependent on location and may vary on further locations
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$112.3-165.2k
Salary is benchmarked on CA, CO, NY, WA and Washington D.C rates only, is partially dependent on location and may vary on further locations
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 3+ years of proven experience as a Product Designer, ideally working on developer or no-code tooling or other Platform as a Service or SaaS solutions
- Strong ability to work across different stakeholders, including product managers, engineers, and other designers to develop product strategy
- Ability to ramp up quickly in a technical space and translate complex concepts into simple solutions
- Experience in user research and user testing, and a data-informed perspective to design
- Comfortable with 0-1 product motions, which involve moving fast and using experimentation to test your assumptions, and continuously incorporate feedback
- Demonstrated ability to navigate ambiguity and help drive product requirements through design thinking
- A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way
What the job involves
- This is a unique opportunity to lead design across multiple high-impact product areas in Segment, mainly Connections & Extensibility
- As a Senior Product Designer, you’ll define the end-to-end journey of data engineers and developers who rely on Segment’s products to manage and optimize data flow across their organization
- You will be partnering closely with Research, Product and Engineering, and apply your expertise to a variety of product areas that require a deep understanding of user needs, technical constraints, and business goals
- Develop a deep understanding of Segment’s product vision and strategy. Use this knowledge to influence design decisions and bring alignment across teams
- Partner closely with product managers, engineers, and other product designers to help Connections and Extensibility iterate on existing experiences, launch new products, and shape the strategic vision for Segment integrations
- Keep a pulse on market trends, user needs, and business goals to drive innovative product experiences
- Partner closely with research or lead your own research to gain insights into the needs, behaviors, and pain points of our users, and use these insights to create user-centric solutions that address real-world challenges
- Lead the end-to-end design process, from concept ideation to delivering high-fidelity designs that empower, delight, and excite our users
- Leverage our design system to solve customer problems creatively — and contribute to said design system
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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