Customer Success Manager, MaintainX
Plus equity
Mobile-first workflow management platform
Open for applications
Mobile-first workflow management platform
201-500 employees
Open for applications
Plus equity
201-500 employees
Company mission
To make the day to day more efficient by digitizing the paper-based procedures, work orders, inspection logs, and audit checklists used daily in thousands of businesses worldwide.
Role
Who you are
- 3+ years of experience in a customer success role, preferably in a software company
- Proven track record of driving customer success and retention
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
- Experience conducting product demonstrations and training sessions
- Ability to identify and mitigate churn risk
- Analytical mindset with experience using data to drive decisions and improve customer success
- Comfortable working in a fast-paced, dynamic environment
What the job involves
- The Customer Success Manager will be responsible for driving customer success and retention
- In this role, you will work closely with our sales and customer support teams to build strong relationships with customers, understand their needs and help them achieve their goals using our software products
- You will be one of the primary contacts for our customers, helping them onboard and adopt our products, providing training and support, and ensuring their ongoing satisfaction
- Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
- Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell
- Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively
- Monitor customer usage and engagement to identify and mitigate churn risk
- Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution
- Continuously gather customer feedback and insights to drive product improvements and enhance the customer experience
- Provide regular reporting on customer health and success metrics
Our take
MaintainX is a mobile-first workflow management platform designed to free industrial and front-line workers from using clipboards and spreadsheets, instead providing them with digital tools that streamline workflows that in turn, boost productivity.
The company's software helps workers track reactive maintenance, and preventative maintenance, and control daily business operations. It is designed to work with organisations of all sizes, and it is successful with a customer retention rate of 98%.
With customers including McDonalds, Duracell, Volvo, and DHL, MaintainX has experienced rapid growth since its inception in 2018. Boasting substantial funding from several investment organisations and angel investors, the startup has put its focus on further accelerating its growth and expanding its operation and business reach.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2023
$50m
SERIES C
Jun 2021
$39m
SERIES B
Total funding: $92.8m
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Chris Turlica
(CEO)Previously founded Voo (acquired by Townsquared). Also an Investor and Advisor for multiple startups, including XY Gaming, Ditto, Starship, and Avochato.
Hugo Dozois-Caouette
(CTO)Experienced Software Engineer working previously for Fujitsu, Autodesk, and Townsquared.
Nick Haase
(Go-To-Market)Previously worked as an Independent Consultant. Also an Angel Investor for a series of startups, including Panda, Density, Ditto, Haus, Superplastic, Living Carbon, and Pipe.
Mathieu Marengère-Gosselin
(Lead Software Engineer)Experienced Software Engineer having previously worked at Groupe Berpa, Autodesk, Novivia, and Townsquared.
Salary benchmarks
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