Customer Growth US Sales Manager, Klaviyo
Mid Market+
$138k
+ Variable compensation
1+ day a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
$138k
+ Variable compensation
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 5+ years of Sales Management experience leading sales teams that require complex and transactional deal cycles
- Proven track record of being a consistent top sales performer - experience in the MarTech or Ecommerce space a plus
- Highly Organized, Process Driven, and cross-functional relationship builder
- Displays ownership of their team/business with an operationally driven management operating cadence
- Passionate about training, coaching, leadership, and development
- Confident and comes to the table with a learning mindset and point of view around sales excellence
- Highest Caliber Sales Professional with experience managing multiple internal and external stakeholders
- Strengths in selling in person to customers
- Willing to travel 1X/mo for events, conferences, customer on-sites
- Data-driven, detail oriented, organized, and a self-starter
- Functions well in a very fast paced environment with constant changes
What the job involves
- The MM+ (Mid-Market) Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of Account Executives
- This segment contains Klaviyo’s top install base customers who each drive $30-500M in revenue
- The manager will drive sales development, hold direct reports accountable to their KPIs, effectively collaborate cross-functionally, and provide Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field
- Along with management responsibilities, we expect this leader to be the highest caliber sales professional with experience closing $500k-1M+ deals
- Build a high performance team while supporting the build of an entirely new department (Customer Growth)
- Manage the accuracy of the forecast and identify lead indicators of success
- Drive sales process excellence across highly complex large deals
- Build and maintain highly collaborative workstreams with customer success, partnerships, product, and onboarding teams
- Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
- Drive efforts in generating and closing cross sell and upsell opportunities
- Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
- Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
- Recruit, interview, hire, train, and retain top talent
- Oversee and inspect the daily workflow of their team in order to promote KPI accountability and identify coaching opportunities
- Identify and address gaps in performance or areas for improvement and build strategic coaching plans
- Weekly 1:1s with direct reports
- Weekly team meetings that motivate and enable the team around key objectives
- Provide constructive and timely performance evaluations
- Share constructive and timely career development discussions
- Handle discipline and termination of employees in accordance with company policy
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Founders
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
Share this job
View 134 more jobs at Klaviyo