• Proven experience in leadership roles with a renewal focus
• Strong understanding of the client lifecycle and customer relationship management
• Excellent communication and interpersonal skills
• Ability to build and maintain strong client relationships
• Strong analytical and problem-solving skills
• Proven ability to lead and develop teams
• Demonstrated ability to meet deadlines and manage multiple priorities
• The following attributes determine how the role will be carried out and are required to be a success
• A process driven approach to create consistency across the team – all partners have differing needs, therefore this roles requires clear and well thought through process for the team to follow to best achieve positive results
• Confidence to challenge both the team and our partners to achieve the best output – fresh thinking without complication
• Ability to problem solve with a calm and analytical manner – understanding the best route to solve issues which benefits both our partners and internal business
• Excellent communication and relationship understanding – this role will face difficult conversations both internally and externally as an escalation point. Being able to address these with an understanding yet often firm approach is vital to the roles success

Desirable

• Reports to: VP, Account Management
• Contract type: Permanent - Mon – Fri 10 – 6 with evenings and weekends as required
• The Marketing Partnerships team work with a large number of brands to deliver commercial partnerships in the live music space - yes music is at the heart of what we do, but brand strategy and searching for new, creative ways to connect brands with our passionate fans is really what makes us excited
• The Head of Account Management is responsible for leading and managing a driven and developing team of account directors and managers to deliver exceptional partnerships, focused on exceeding KPI’s and objectives
• For manager:
• Provide an accurate reflection of partner/partnership satisfaction and performance to VP
• Where VP sets vision and objective of the Account Management team, implement the necessary processes and tools to allow the team to succeed
• For team they manage:
• Challenge and guide to maximise their partner’s output with planning and long-term partner mapping
• Mentor through escalation and problem solving, being an escalation resolver where required
• For their clients:
• Ensure client objectives are the core focus of the account management team, identifying potential hurdles in advance that should be addressed and overcome for seamless client servicing
• Where needed, be the voice in the room to challenge partners to think broader to truly maximize their rights – bringing in new perspectives or identifying where wider teams within the business would help meet these goals

• End Date: October 7, 2024