Technical Support Specialist, Marigold
Relationship marketing solutions
Job no longer available
Relationship marketing solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To grow the relationships that grow businesses.
Role
Who you are
- At least 1-year experience working in customer service
- Technically Savvy
- Experience providing phone support is a plus but not a requirement
- Highly skilled at researching, troubleshooting and solving complex issues
- Great written communication skills
- Great attention to detail
- Ability to work well independently
- Excellent at multitasking and managing a varied workload
- The right candidate will be passionate about providing excellent customer service and doing what it takes to help our customers succeed
- We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things
What the job involves
- Learn the ins and outs of Vuture’s application
- Be the first point of contact with customers over email and phone
- Answer customers in a timely, efficient, accurate, and friendly manner
- Handing off or escalating cases as needed
- Grow yourself technically, no glass ceiling to how much you get involved on technical issues
- Provided constant support from your peers and technical teams to have all you need to provide the best support you can to our customers
Our take
As the parent company to a family of brands - including Campaign Monitor, Cheetah Digital, Emma, Vuture, and more - Marigold is a global marketing technology company that provides a simple, yet powerful, relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.
The company is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and Marigold's solutions currently cater to 11+ industries, including Media & Publishing, Retail, Travel & Hospitality, and Non-Profits.
The company’s numerous partnerships, expansion, and consistent innovation of its products have enabled it to not only adapt to the ever-changing marketing space but become a leading global solution provider within the specialized relationship marketing space.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (1 round)
May 2019
$410m
GROWTH EQUITY VC
Total funding: $410m
Company benefits
- Remote-first hybrid work environment
- Schedule flexibility and open time away
- Home office stipend
- Generous paid parental leave, including adoptive and foster parents
- Learning and development Programs
- Paid time off to volunteer, matching and giving funds for charity initiatives
- Mental health care services, global social events, local support
Company HQ
Rolling Mill Hill, Nashville, TN
Articles
Leadership
Mike Gordon
(CEO, not founder)Joined Marigold in 2024 from ArisGlobal, where they served as both the CEO and Chairman of the Board. Prior, they held CEO positions for Altus Group and Callcredit.
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