Support Engineer, Workday
More information about location
Office located in Dockline, Dublin
Enterprise management cloud platform
Be an early applicant
Enterprise management cloud platform
1001+ employees
Be an early applicant
More information about location
Office located in Dockline, Dublin
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, understands programming, and has experience working on enterprise web applications
- Experience in a Support related role, including experience as a support engineer, preferred in an enterprise software product
- Working knowledge of any of the following: Java, .NET, C# or any other programming language
- Working knowledge of SQL and DBMS
- Working knowledge of Linux and Windows
- Commercial experience in debugging applications down to the code level in Java, .NET, C# or any other programming language
- Previous experience or knowledge of finance and/or financial planning software applications or integrations
- Web Services / APIs, Jenkins & Git, K8s and Docker, ELK / any log aggregation tool
- You’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical ability
- You’re passionate about problem-solving and have strong analytical skills
- You love to learn and can effectively absorb new technology and features
- You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers
- You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help
- You recognise that a finely tuned sense of urgency in relation to customer and leadership expectations is vital
- You’re accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multitasking
- You are capable of excelling in a growing and rapidly changing company, working on brand-new product features
- You demonstrate initiative, flexibility and provide complete follow through on areas of responsibility
What the job involves
- The Workday Adaptive Planning Support team is looking for an experienced Support Engineer who is excited about SaaS and helping customers solve complex problems
- This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues
- In this role, you will be responsible for managing a ticket queue of Level 3 escalations and making sure that customers get timely updates
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
Company values
- Employees - Most fundamentally, people are the core of our business. Without them, we would not have a business. We hire the best and expect great accomplishments
- Customer service - Every investment and decision we make has our customers in mind, and we pull out all stops to make the satisfaction of our customers paramount
- Innovation - We aim for innovation not only in our development organization but also in the way we approach all aspects of our business
- Integrity - We say what we mean, and mean what we say. We stick to our commitments, treat everyone equitably, and communicate openly and honestly
- Fun - We also feel it’s important to have a sense of humor. We like to laugh—it makes our work that much more enjoyable. We also invest in community and company events that help our employees and their families feel a connection to Workday beyond business as usual
- Profitability - Long-term economic success is what helps us provide employees and customers with the best productivity tools, solutions, and services. While important, profitability is not why we exist. Simply put, at Workday we exist to make and provide great products and services
Company HQ
Pleasanton, CA
Articles
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 80 more jobs at Workday