Channel Partner Manager, Assembled
$150-180k
OTE
+ Stock options
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$150-180k
OTE
+ Stock options
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- Experience: 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)
- Relationship Building: Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus)
- Track Record of Success: Proven ability to generate partner-sourced pipeline and bookings
- Operational Excellence: Ability to develop partnership plans and execute them effectively
- Analytical Skills: Experience in analyzing partnership performance metrics and making data-driven decisions
- Industry Knowledge: Understanding of the CX & contact center landscape, with a keen insight in navigating TSD networks
- Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate ideas, strategies, and concepts
What the job involves
- As our first Channel Partner Manager at Assembled, you will own and manage our holistic strategy for channel partnerships (TSDs, Consultants, VARs, SIs)
- You will help cultivate strong relationships with key channel partners, generate partner pipeline, and drive initiatives that deliver meaningful value to Assembled, partners, and customers
- In addition, you’ll have the opportunity to be an early member of the Partnerships Team and play an influential role in shaping our partner program, processes, and strategy as we scale
- Partnership Strategy Development: Develop and implement a comprehensive strategy for growing Assembled’s presence in the CX ecosystem via TSDs (Technology Services Distributors) and other channel motions
- Relationship Management: Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations
- Go-to-market Initiatives: Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.)
- Performance Metrics: Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline
- Market & Competitive Insight: Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business
- Cross-functional Collaboration: Align internal teams at Assembled, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling (including resolving conflict and enforcing ROE)
- Recruiting and Enablement: Recruit and develop new channel partners. Facilitate training and education activities to build mindshare of Assembled
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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