Senior Support Onboarding Specialist, Snowflake
3-5 days a week in office
Cloud data platform providing data warehouse-as-a-service for the cloud
Job no longer available
Cloud data platform providing data warehouse-as-a-service for the cloud
1001+ employees
Job no longer available
3-5 days a week in office
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- Ideally, you have worked in a 24x7 environment, may be available during weekends, and are familiar with Salesforce Service Cloud
- 5+ years experience in a Customer Onboarding role or a similar technical function in a customer-facing role
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- Excellent verbal and written communication skills with attention to detail
- Outstanding skills presenting to customers using presentations, demos or impromptu on a whiteboard
- Good understanding of Amazon AWS and/or Microsoft Azure ecosystems
- Desire to expand technical skills needed to support Snowflake products
- Basic knowledge of SQL
- Good understanding of the technical fundamentals of the Internet. You should have sufficient knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
- Strong teamwork skills in a highly collaborative environment and the ability to function in global arenas
- Ability to adapt to rapidly changing environments
Desirable
- Experience providing a personalized support experience with a deeper knowledge of the customer environment
- Understanding of Data Warehousing fundamentals and concepts
- Database migration and ETL experience
- Experience supporting applications running on either Amazon AWS or MS Azure
- Understanding of cloud computing security concepts
- Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
What the job involves
- Snowflake’s Support team is expanding! We are looking for a Senior Support Onboarding Specialist to join our team
- As a Senior Support Onboarding Specialist your primary focus is to drive an exceptional customer experience by enabling customers to have smooth adoption of our products
- You achieve this by educating customers on the support systems, tools, and processes and supporting them throughout the customer journey toward successful implementation
- You will help delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform
- Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs
- You will be the voice of the customer to Snowflake’s product and engineering teams for product feedback and improvements
- You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements
- Onboard customers, educating them on support systems, tools, and processes
- Respond to and complete video and phone calls to ensure customers are supported during the onboarding process
- Understand customer needs and assist in managing customer relationships to drive successful implementation
- Partner with Sales, Product, and Support teams to help ensure that each stage of the customer journey meets customer expectations
- Initiate and lead projects that help drive successful customer onboarding initiatives
- Demonstrate exceptional customer service skills, great attention to detail, and critical thinking skills
- Provide input into measurements to help understand the impact of successful implementations
- Document known solutions to internal and external knowledge base
- Be part of strategic initiatives for organizational and process improvements, including the development of processes to drive rapid product adoption
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organizations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company values
- Put Customers First - We only succeed when our customers succeed
- Integrity Always - Be open, honest and respectful
- Think Big - Be ambitious and have big goals
- Be Excellent - Quality and excellence count in everything we do
- Get It Done - Results matter. Work hard and smart
- Own It - Build our product and our company like it’s yours, because it is
- Make Each Other the Best - Treat people with kindness and respect
- Embrace Each Other's Differences - Accept and appreciate everyone from every walk of life
Company HQ
Bozeman, MT
Articles
Leadership
Benoit Dageville
(Co-Founder)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity & Inclusion at Snowflake
- At Snowflake, embracing each others’ differences is a core value of our organization. We recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. Promoting the values of diversity and fostering an inclusive workplace culture takes each of us working together, caring deeply, and acting intentionally.
- Since Day 1, Snowflake and its culture belong to each of us, We “own it.” Owning it means we continually look for ways to improve and it’s in that spirit that our Diversity Council was formed. Our Council spans every functional area with an eye towards diverse representation across a range of demographics - 50% female, 50% persons of color, 21% LGBTQ, 7% persons with disabilities, and four generations. The Council narrowed in on three priority areas to focus our initiatives and impact positive change.
- 1. Enabling employee and community readiness by creating focus groups and using data to reveal deeper insights into our community and our specific needs and challenges to guide our future efforts and target initiatives.
- 2. Empowering employees’ voices by organizing outlets for conversation, spotlighting different employee stories, building mentorship programs, and supporting cultural inclusion.
- 3. Building external partnerships to broaden demographic representation in our candidate pipeline and educational partnerships to enable equitable opportunities for generations to come.
- As a company of action, we are committed to managing and measuring our forward progress around diversity and inclusion. And because we are a data company, the approach of gaining insights from the data, setting targets, measuring results, and iterating is in our DNA. We have put in place the foundational groundwork to ensure diversity, equity, and inclusion for right now and for the future of Snowflake.
Share this job
View 218 more jobs at Snowflake